Retail Supervisor (Open to close availability) | Mobile Airport Blvd

America's Thrift Stores•Mobile, AL

6d•$15

About The Position

The Retail Supervisor manages daily operations of the store’s front end and retail sales floor, maintaining company standards and supporting positive experiences for customers and donors. The supervisor oversees and develops team members through observation, coaching, training, and recognition; helps ensure quick, accurate, and friendly service; and supports inventory, merchandising, cash handling, loss prevention, and workplace safety. The position also helps with recruiting, onboarding, scheduling, accounting and banking procedures, promotions, and resolution of customer or team concerns. When the Assistant Store Manager is absent, the Retail Supervisor oversees retail processes and the team in accordance with company policies and applicable requirements, fulfills manager-on-duty responsibilities, and takes reasonable action in the absence of store leadership. The role requires flexibility to work a rotating schedule that may include mid-shifts, evenings, weekends, and holidays, and to perform the position’s physical functions throughout the store.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematics and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach the work of others.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and clean driving record.
Ability to work a rotating schedule, including mid-shifts, evenings, weekends, and holidays.
Ability to meet the listed physical requirements, including standing and walking for extended periods; lifting and carrying up to 50 pounds; pushing and pulling up to 25 pounds; climbing approved equipment up to 14 feet; and moving throughout store areas.

Nice To Haves

High school diploma or GED.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe, interact with, coach, and recognize team members regularly.
Schedule team members according to store labor needs.
Perform duties required of retail team members.
Manage inventory tracking systems for deliveries and stock levels.
Review product and supply levels, anticipate inventory issues, and take corrective action to maintain sufficient inventory.
Supervise cash register operations and control cash and tender.
Perform morning accounting and banking procedures as assigned.
Respond to customer and donor questions, requests, and complaints.
Model, train, and coach customer service expectations to provide a positive customer and donor experience.
Maintain merchandise freshness, condition, pricing, and shop-ability.
Create and maintain visually appealing merchandise displays.
Assist the General Manager with sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace and use team communication and input to support meaningful action.
Bring complaints to the Assistant Store Manager or General Manager for resolution in accordance with company values, policies, and procedures.
Protect company assets and information through safe handling, security, and integrity.
Promote loss-prevention awareness and uphold related procedures and policies.
Support a safe work environment through education, follow-up, policy compliance, and OSHA guidelines.
In the absence of the Assistant Store Manager, oversee and administer retail processes and the team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties as assigned by management.