Retail Supervisor FT
Table Mountain Casino Resort•Friant, CA
•Onsite
About The Position
Responsible in assisting Retail Manager with the supervision of the Retail Outlet personnel, and managing the daily overall operations of the retail outlets including; merchandising, ordering, and cash handling. Assist management to ensure guest service needs are identified, and deploy resources for excellent guest service.
Requirements
- High school diploma or equivalent is required, unless otherwise waived by Human Resources Management.
- Three (3) years of cash-handling and guest service experience required.
Nice To Haves
- Two (2) years of supervisory or management experience preferred.
- Previous hospitality (casino, hotel, retail or guest services experience) preferred.
Responsibilities
- Verify and ensure that Retail services are in accordance with direction given by the Retail Manager as well as Casino Service standards and performance objectives including to cleanliness and appearance of retail outlets.
- Assist Retail Manager in monitoring training of all personnel including sequence of service, ServSafe and guest service standards.
- Responsible to be visible in Retail outlets and on the Casino floor throughout the shift.
- Assist Retail Manager with maintaining accurate inventory, pricing and ordering of merchandise.
- Assist the Retail Manager with staffing, training and scheduling of Team Members.
- Assist with preparing evaluations and issuing disciplinary actions when required.
- Assist with progression of Team Member career development plans through mentoring and coaching.
- Meet with guests to resolve guest concerns in accordance with guest service standards and procedures.
- Must audit end of shift reports for accuracy of required media retention and signatures as well as complete the shift reset process for cashiers in compliance with TMCR company policies and procedures.
- Maintain knowledge and answer guest questions regarding all general aspects of the Casino and Hotel related information.
- Assist In the planning and execution of scheduled Physical Retail Inventory to ensure accuracy.
- Ability to work a flexible schedule (available for morning, mid, evening, and night shifts, weekends/holidays as required).
- Follows applicable TMCR company policies and procedures including hotel operations policies & procedures.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
