FT Retail Floor Supervisor - Wrangler Retail Store

Kontoor Brands, Inc.•Fort Worth, TX

1d•Onsite

About The Position

Kontoor Brands is a purpose-led organization that owns three iconic lifestyle, outdoor, and workwear brands: Wrangler®, Lee®, and Helly Hansen®. The company focuses on leveraging its global platform, strategic sourcing model, and best-in-class supply chain to drive brand growth and deliver long-term value. The Retail Floor Supervisor is a key leadership role responsible for opening and closing the store, supporting sales performance, delivering exceptional customer experience, and coordinating day-to-day store execution. This role supports the Store Manager by managing the sales floor, coaching team members on customer engagement, loyalty, and operations, and ensuring store standards, processes, and policies are consistently executed. Kontoor Brands values diverse perspectives and encourages candidates from all backgrounds to apply.

Requirements

Must be 18 years of age or older.
Open availability, including evenings, weekends, and holidays.

Nice To Haves

Retail or customer-facing experience

Responsibilities

Ensure excellence in customer service in the store by upholding high retail standards to ensure an in-store experience that aligns with company standards.
Initiate conversations with all customers, building a relationship to learn interests and identify products to suggest.
Assist customers in the fitting room.
Recommend product that is aligned with customer needs and preferences through suggestive selling and encourage the customer to make a purchase.
Build brand loyalty by promoting the rewards program and lead the team to achieve goals.
Proactively learn about new products and trends to better engage customers.
Consistently achieve personal sales targets and contribute to overall store performance.
Provide information and advice on product performance, features, and specifications.
Ensure the visual merchandising standards are met and the sales floor is clean, organized, and well-stocked.
Assist in leading daily store operations, including opening and closing, maintaining point-of-sale integrity, freight processing, loss prevention, and safety initiatives.
Merchandise designated areas of the store following brand guidelines, adapting as needed to support sales and visual impact.
Consistently ensure adherence to all company policies, procedures, and operational guidelines.
React quickly to all customer and/or employee injuries and report them immediately to the Store Manager and Human Resources.
Participate in Loss Prevention Audits, review results, and execute a plan to meet district and company shrink goals.
Act as Manager on Duty on a rotating basis.
Assign tasks as needed to team members to support achievement of daily goals.
Provide in-the-moment advice to Sales Associates and Sales Leads, updating the Store Manager regularly on performance.
Assist onboarding and training new team members in sales behaviors, customer service expectations, loss prevention initiatives, and store procedures.
Address customer concerns professionally and in accordance with company guidelines.
Execute the plan for management of labor and payroll expenses to maximize sales and productivity under the direction of the Store Manager/Assistant Store Manager.