FT Retail Floor Supervisor-Lee Wrangler Clearance Center Birch Run, MI

Kontoor Brands, Inc.•Birch Run, MI

1d•Onsite

About The Position

The Retail Floor Supervisor is a key leadership role responsible for opening and closing the store, supporting sales performance, delivering exceptional customer experience, and coordinating day-to-day store execution. This role supports the Store Manager by managing the sales floor, coaching team members on customer engagement, loyalty, operations, and ensuring store standards, processes, and policies are executed consistently. Kontoor Brands values all perspectives and encourages candidates with different backgrounds, experiences, and ways of thinking to apply.

Requirements

Must be 18 years of age or older.
Open availability, including evenings, weekends, and holidays.
Ability to communicate clearly and respectfully with customers and team members.
Operate office equipment and technology (i.e., cash register, computers, phones, scanners, etc.).
Stand and move throughout the store during scheduled shifts.
Walking and moving to assist customers, retrieve merchandise and recover the store.
Lifting and carrying, ability to maneuver and/or lift 25 lbs. regularly, and up to 50 lbs. occasionally.
Ability to push/pull full racks of merchandise for restocking the store.
Ability to reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.
Manual labor is required occasionally to assemble displays and/or rearrange the store layout.
Vision to accurately read labels, assist customers, and tasks that require attention to detail.
Ability to use fine manipulation, and grasp with hands to sort and organize clothing, ex. place on hangers, folding, organize in color/size order.

Nice To Haves

Retail or customer-facing experience

Responsibilities

Ensure excellence in customer service in the store by upholding high retail standards to ensure an in-store experience that aligns with company standards.
Initiates conversations with all customers, building a relationship to learn interests and identify products to suggest.
Assists customer in the fitting room.
Recommends product that is aligned with customer needs and preferences through suggestive selling and encourages the customer to make a purchase.
Builds brand loyalty by promoting the rewards program and leads the team to achieve goals.
Proactively learn about new products and trends to better engage customers.
Consistently achieve personal sales targets and contribute to overall store performance.
Provides information and advice on product performance, features, and specifications.
Ensure the visual merchandising standards are met and the sales floor is clean, organized, and well-stocked.
Assist in leading daily store operations, including opening and closing maintaining point-of-sale integrity, freight processing, loss prevention and safety initiatives.
Merchandises designated areas of the store following brand guidelines, adapting as needed to support sales and visual impact.
Consistently ensures adherence to all company policies, procedures, and operational guidelines.
React quickly to all customer and/or employee injuries and reports them immediately to the Store Manager and Human Resources.
Participates in Loss Prevention Audits, reviews results, and executes a plan to meet district and company shrink goals.
Acts as Manager on Duty on a rotating basis.
Assign tasks as needed to team members to support achievement of daily goals.
Provide in-the-moment advice to Sales Associates and Sales Leads, updating the Store Manager regularly on performance.
Assists onboarding and training new team members in sales behaviors, customer service expectations, loss prevention initiatives, and store procedures.
Addresses customer concerns professionally and in accordance with company guidelines.
Executes the plan for management of labor and payroll expenses to maximize sales and productivity under the direction of the Store Manager/Assistant Store Manager.