Retail Supervisor | Madison, TN

America's Thrift Stores•Madison, TN

About The Position

The Retail Supervisor manages daily front-end and retail sales-floor operations. The role maintains company standards across store areas, responds to customer and donor needs, and ensures team members provide quick, accurate, and friendly service. Through audits, quality control, observation, training, and coaching, the supervisor evaluates team performance and supports store operations. The position requires flexibility to work a rotating schedule that may include mid-shifts, evenings, weekends, and holidays. Retail Supervisors model America's Thrift's core values in donor experience, productivity, and customer service. The supervisor directs and supports departmental team members, oversees retail processes and cash operations, monitors inventory and merchandise standards, and helps maintain a safe, respectful, values-driven workplace. The role also fulfills manager-on-duty responsibilities and oversees retail operations in the absence of the Assistant Store Manager, taking reasonable action when store leadership is unavailable. America's Thrift is a purpose-driven retail company founded in 1984, with stores across the South. The company refreshes sales floors daily, partners with local charities, employs more than 1,500 team members, and works to keep reusable goods out of landfills. It describes its workplace as fast-paced and mission-driven, with an emphasis on hard work, teamwork, and customer focus.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematics and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach the work of others.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver's license and clean driving record.
Ability to work a rotating schedule that includes mid-shifts, evenings, weekends, and holidays.

Nice To Haves

High school diploma or GED.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Observe and interact with team members, providing coaching and recognition.
Schedule team members according to store labor needs.
Perform duties required of retail team members.
Manage inventory tracking systems to record deliveries and stock levels.
Analyze daily product and supply levels, anticipate inventory issues, and take corrective action to maintain sufficient inventory.
Supervise cash register operations to support a quick, accurate, and positive customer experience.
Control cash and tender.
Perform morning accounting and banking procedures as assigned.
Receive and respond to customer and donor questions, requests, and complaints.
Model, train, and coach customer-service expectations to deliver a positive customer and donor experience.
Maintain merchandise freshness, condition, pricing, and shop-ability.
Create and maintain visually appealing merchandise displays.
Assist the General Manager with setting up sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace.
Use open communication tools and turn team-member input into meaningful action.
Refer complaints to the Assistant Store Manager or General Manager for resolution in accordance with company values, policies, and procedures.
Protect company assets and information through safe handling, security, and integrity.
Promote loss-prevention awareness and uphold related procedures and policies.
Maintain a safe work environment through education, follow-up, and support of OSHA guidelines.
In the Assistant Store Manager's absence, oversee, implement, and administer retail processes and the team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties as assigned by management.