Retail Success Manager: LEAP (Multi-Brand)

Leap • Los Angeles, CA

18h • Hybrid

About The Position

This is an opportunity to own a portfolio of brands and stores end-to-end, driving performance, deepening partnerships, and developing the people who make it all work. As a Retail Success Manager, you'll be the connective tissue between Leap's operations and the brand executives who trust us with their physical retail presence. You'll toggle between coaching a Store Manager on the floor on a Tuesday and leading a strategic brand review with a founder on Wednesday. You'll know the P&L as well as you know your team. Leap offers a competitive total rewards package, which includes: Unlimited PTO (blackout periods apply) Bonus Eligible Healthcare benefits (medical, dental, vision) Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave) Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement) Employee Assistance Program Employee discount + wardrobe allotment for participating Leap brands

Requirements

• Based in Los Angeles; hybrid role with a minimum of 3 in-store days per week
• 6+ years of progressive retail leadership experience, with 2+ years in multi-unit management across a minimum of 5 locations
• Demonstrated success leading remote, multi-store teams to drive client experience, operational excellence, and business performance
• Strong relationship-building skills across internal teams, store staff, and brand partners
• Ability to travel regularly within NYC and up to twice annually out of state
• Must be 18+ years of age
• Comfortable with active, on-floor responsibilities, including extended standing/walking and lifting up to 50 lbs or using ladders as needed

Responsibilities

• Run the Portfolio: Own performance across a portfolio of brands and stores; analyzing data, identifying gaps, and building actionable plans that consistently hit sales, remittance, and profitability targets.
• Develop the Team: Coach and develop Store Managers with a focus on sales, customer experience, and retention. Own the full talent pipeline: recruiting, hiring, onboarding, and ongoing development.
• Drive Brand Success: Serve as the primary relationship owner for brand executives, translating performance data into insights, aligning on strategy, and leading renewal and expansion conversations alongside the Growth team.
• Operate Cross-Functionally: Align internal teams (marketing, merchandising, finance, operations) around what brands need and what stores are seeing. Be the voice that connects the floor to the boardroom.

Benefits

• Unlimited PTO (blackout periods apply)
• Bonus Eligible
• Healthcare benefits (medical, dental, vision)
• Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)
• Commuter benefits
• 401K
• Paid sabbatical
• Employee discounts at Leap stores
• Employee referral bonus
• Telecom reimbursement
• Employee Assistance Program
• Employee discount + wardrobe allotment for participating Leap brands

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed