Retail Store Manager (Charlotte, NC)

PUMA•Charlotte, NC

2d•$65,000 - $80,000•Onsite

About The Position

The Retail Store Manager is responsible for providing consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards. This role is directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs, and profitability goals through effective planning, expense control, sales and service, and high standards of customer service. The manager is also responsible for recruitment, training, development, and succession of high-performing, results-driven employees, as well as payroll control and service-driven scheduling to maintain a profitable location while providing excellent customer service. Additionally, the role involves overseeing training programs, performance recognition, coaching, talent management, loss prevention, merchandise execution, inventory management, marketing initiatives, POS access, visual merchandising, and maintaining a safe and compliant working environment. The manager may also be required to attend off-site training, participate in new store openings/closings, and travel as needed.

Requirements

2 - 4 years’ management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
Proven ability to exceed sales goals, reason through complex issues, and present information to large groups.
Demonstrated ability to build and develop strong teams.
Demonstrates effective communication.
Computer skills, basic know-how about MS Office programs.
The ability to constantly walk and move about is required.
Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision.
Ability to lift/carry, push/pull up to 30 pounds regularly.

Responsibilities

Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
Ensure the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service as well as high standards of customer service.
Responsible for recruitment, training, development and succession of high performing, results driven employees.
Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers.
Responsible for training and timely completion of all training programs of all employees.
Prepare and administer timely and accurate performance recognition, coaching conversations as well as the annual Talent Management process.
Responsible for Loss Prevention education and awareness programs.
Responsible for the execution and processing of incoming and outgoing merchandise; achieve or exceed inventory and shrink goals, as well as, physical inventory counts.
Responsible for executing and managing marketing initiatives and events.
Responsible for maintaining POS access rights.
Responsible for maintaining Visual Guidelines and store presentation standards.
Comply with all Policies & Procedures, operational core competencies and key accountabilities.
Responsible for maintaining a safe, healthy and compliant working and shopping environment; reporting any maintenance needs timely.
Attend off-site training and position related meetings as required; travel may be required.
Participate in new store openings/closings, travel may be required.