Retail Store Manager - Charlotte

Nestle Operational Services Worldwide SA•Charlotte, NC

3d•Onsite

About The Position

Nespresso is coming to Charlotte, NC and needs to hire a best-in-class team, starting with the Boutique Manager! As a Nespresso Boutique Manager, you’re not only the leader of the store, but you are also the face of the brand. You set the tone for the team and bring the brand and customer experience to life. Mentoring your team to achieve sales goals and provide excellent customer service comes to you naturally. Plus, you have an entrepreneurial mindset setting you up to successfully take ownership of your boutique and connect with the community, build our brand, and share the story and values of Nespresso with passion.

Requirements

4+ years of experience in fast-paced or luxury retail
3+ years of supervisory experience
High School Diploma or GED required
Strong time management and prioritization skills
Genuine enthusiasm for coffee, a strong appreciation for sustainability, and a desire to continuously learn and share our coffee culture with others.
Availability for open/close shifts, weekends, holidays
Ability to travel as required

Nice To Haves

Bachelor's degree preferred
Experience supervising 20+ employees in a high-volume, luxury retail environment
Ability to run weekly manager meetings, oversee KPIs, coach performance, and delegate effectively
Genuine passion for people: you enjoy engaging with customers and mentoring your employees
You care about the customer experience; you are a gracious host, and you exude hospitality
Guests know you by name and seek you out because of the service and experience you provide
Strong business acumen with ability to drive teams to achieve revenue goals and continuously improve
Demonstrated success developing bench strength and future leaders
High collaboration and presence; a natural at building rapport with customers and businesses
Strong hospitality mindset aligned with Nespresso’s House of Hospitality
Agility and patience with learning new systems, software programs, and reporting methods

Responsibilities

Recruit, hire, and develop people to drive a culture of high performance and engagement. Recognize and reward excellence while addressing any performance issues promptly. Create personalized development plans and provide ongoing feedback to help your team thrive.
Lead by example as an agile coffee expert. Using storytelling, create an experience for each customer that walks into a boutique, educating them on our coffee and sustainability while creating a hospitable environment.
Lead and inspire others to learn and grow through coaching and mentoring. Lead training initiatives to ensure your team has the knowledge and skills needed to deliver an exceptional customer experience. From product knowledge to selling techniques and operational standards, be instrumental in building their capabilities and shaping their success.
Uphold the Nespresso culture and values, fostering an engaged and motivated team. Through effective communication and regular touchpoints, such as weekly meetings and one-on-one sessions, create a supportive and collaborative environment.
Drive team performance by setting clear targets and providing true guidance. Implement strategies for continuous improvement.
Ensure compliance with standard operating procedures and manage inventory efficiently. Collaborate with the District Manager to control labor costs and expenses effectively. Support teams with troubleshooting tech issues for smooth operations.
Promote a safety-conscious culture and adhere to Nestlé’s Safety, Health, and Environmental policies and procedures.
Maximize business opportunities through creative initiatives, customer loyalty, team motivation, and evaluating boutique performance to implement improvements.
Think entrepreneurially to create community-building channels through experimentation and collaboration.