Store Manager - 143

Tandy Leather Factory•Amarillo, TX

3d•Onsite

About The Position

The Retail Store Manager is an on-the-floor leader responsible for store sales, operations, customer service, team development, and expertise in leathercrafting and Tandy Leather products. The manager builds, trains, and motivates the store team; maintains operational and visual merchandising standards; and creates an environment where customers receive knowledgeable, exceptional service. The role also develops sales plans, grows community connections, schedules leathercrafting classes, and teaches employees and customers leathercrafting techniques.

Requirements

High school diploma or equivalent work experience.
At least 2 years of retail leadership experience.
Demonstrated expertise in all aspects of store operations.
Adaptability and initiative in learning best practices.
Strong critical-thinking skills.
Motivation to provide exceptional customer service and achieve retail sales.
Ability to engage with diverse customers.
Ability to work independently and as part of a team.
Ability to manage multitasking and self-directed tasks in a dynamic environment.
Willingness to work varied schedules, including weekends and holidays, based on business needs.
Commitment to following company guidelines, policies, and procedures.
Basic computer skills.
Excellent written and verbal communication skills.

Nice To Haves

Bachelor’s degree.
Leathercrafting, art, or creative arts knowledge or skills.

Responsibilities

Drive store sales and business growth by identifying opportunities and implementing initiatives.
Develop and execute quarterly sales plans, communicate them to the team, and monitor progress.
Spend approximately 90% of work time in the store and 10% building community connections that support business development.
Execute company operational policies and procedures and maintain brand and visual merchandising standards.
Ensure an exceptional customer experience and build relationships by listening, asking questions, and addressing customer needs.
Understand the current customer base and develop strategies to engage new customers.
Represent the Tandy Leather brand and demonstrate knowledge of company strategy.
Set clear expectations and coach, develop, mentor, and inspire the team.
Foster teamwork and employee development to support career growth and retention.
Network, recruit, and hire staff to meet staffing needs, using provided onboarding tools.
Provide ongoing coaching, balanced performance feedback, and individual development.
Schedule classes that promote leathercrafting and feature Tandy products.
Maintain leathercrafting skills and learn about new trends.
Teach employees and customers Tandy leathercrafting techniques.
Learn about Tandy leather products and recommend appropriate applications for customer needs.