Store Manager - 143
About The Position
The Retail Store Manager is an on-the-floor leader responsible for store operations, retail sales, customer service, team development, and knowledge of leathercrafting and Tandy Leather products. The manager builds, trains, and motivates the team, maintains company operational and visual merchandising standards, and creates an environment where customers receive knowledgeable, exceptional service. The role is expected to spend 90% of the time in-store and approximately 10% building community connections that support business development and sales growth. The manager develops quarterly sales plans, identifies opportunities to grow the business, and ensures progress toward store sales goals. They develop customer relationships, recruit and coach employees, schedule leathercrafting classes, and teach leathercrafting techniques to employees and customers. The position reports to the Zone Manager and is based at a store location. It requires a high school diploma or equivalent work experience and at least two years of retail leadership experience; a bachelor's degree and leathercrafting, art, or creative arts skills are a plus. The role involves varied schedules, including weekends and holidays, based on business needs, as well as physical activity such as standing, lifting, and climbing ladders.
Requirements
- High school diploma or equivalent work experience.
- At least 2 years of retail leadership experience.
- Demonstrated expertise in all aspects of store operations.
- Adaptability and proactivity in learning best practices.
- Strong critical-thinking skills to ensure effective execution of store operations.
- Motivation to provide exceptional customer service and achieve retail sales.
- Ability to engage with diverse customers.
- Ability to work independently and as part of a team.
- Ability to thrive in a dynamic environment and shift between multitasking and self-directed work.
- Willingness to work varied schedules, including weekends and holidays, based on business needs.
- Commitment to company guidelines, policies, and procedures.
- Basic computer skills.
- Excellent written and verbal communication skills.
Nice To Haves
- Bachelor's degree.
- Leathercrafting, art, or creative arts knowledge or skills.
Responsibilities
- Drive sales and grow the business by implementing initiatives and identifying opportunities.
- Develop and execute quarterly sales plans, communicate them to the team, and monitor progress toward business goals.
- Spend 90% of working time in-store and approximately 10% building community connections that support business development and sales growth.
- Execute operational policies and procedures, maintain brand and visual merchandising standards, and deliver an exceptional customer experience.
- Understand the current customer base and develop strategies to engage new customers.
- Build customer relationships by listening, asking questions, and finding solutions to customer needs.
- Represent the Tandy Leather brand through positive, knowledgeable customer service.
- Set clear expectations and coach, develop, mentor, and inspire team members to improve performance.
- Foster a supportive, development-focused team environment and work to retain talent.
- Network, recruit, and hire staff to meet staffing needs, using provided onboarding tools.
- Provide continual coaching, balanced performance feedback, and individual development support.
- Schedule classes that promote leathercrafting and feature Tandy products.
- Maintain leathercrafting skills through practice and awareness of new trends.
- Teach leathercrafting techniques to store employees and customers.
- Learn about Tandy Leather products and advise on their appropriate application for customer needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
