Retail Store Manager, Sandro, Beverly Drive

SMCP•Beverly Hills, CA

2d•Onsite

About The Position

SMCP is seeking a Store Manager for its Sandro boutique on Beverly Drive. SMCP, representing the brands Sandro and Maje, focuses on accessible luxury, blending high-fashion designs with sustainability. The company operates in over 47 countries and is experiencing growth, supported by a stable financial standing and an experienced senior leadership team. SMCP's culture emphasizes engagement, inclusivity, and corporate social responsibility, with ambitious sustainability goals for 2030. The collections offer Parisian chic with a modern twist, suitable for individuals who value both style and sustainability. SMCP's mission is to 'Style Happiness at Work—Lead with Passion and Purpose!' As a Store Manager, you will lead your boutique with vision and an entrepreneurial spirit, fostering a dynamic, client-centric environment. You will implement a people-first business strategy focusing on People, Product, and Planet, guiding your team through empathy, empowerment, and coaching. The role involves leading by example, cultivating confidence, growth, and excellence, and owning the business to drive key performance metrics, build client relationships, and ensure operational efficiency. Responsibilities include talent recruitment and development, clienteling, and operational management.

Requirements

2-3+ years of prior supervisory experience, preferably in luxury retail management.
Prior experience managing in a commission environment is a plus
Prior merchandising experience
A natural leader with strong coaching, communication, and people development skills.
Passionate about client relationships and creating a high-touch, personalized shopping experience.
Results-driven and strategic in decision-making, with a focus on achieving KPIs.
A strong recruiter who attracts top talent to build a high-performing team.
Achieve talent acquisition targets including open to hire percentage and hiring speed
Achieves staff turnover goals
Highly organized, adaptable, and solutions-oriented in managing store operations.
A brand ambassador who embodies SMCP’s core values and vision for modern luxury.
Flexible availability, including evenings, weekends, and holidays, is required.
Fully versed in front and back of house.

Responsibilities

Lead with vision by fostering a high-performing, positive team culture that drives engagement, collaboration, and retention.
Recruit, mentor, retain, and develop top talent, creating an environment where team members feel empowered, supported, and motivated to grow within the organization.
Act as the ultimate brand ambassador, inspiring your team to deliver exceptional customer service and create unforgettable styling experiences that reflect the brand’s identity.
Lead clienteling initiatives by demonstrating how to build meaningful, lasting relationships that elevate the in-store experience and drive customer loyalty.
Drive key performance indicators (KPIs), including achievement of commercial target, conversion rates, units per transaction (UPT), average basket size, appointment sales, and inventory shortage.
Motivate and guide the team to consistently meet sales goals, while identifying opportunities to improve performance and exceed expectations.
Ensure seamless operations across both front and back-of-house, managing processes with precision and attention to detail to optimize store efficiency.
Oversee and participate in daily operational tasks, ensuring compliance with company standards and fostering a smooth, organized workflow.
Leverage resources provided by corporate partners, serving as a key liaison between headquarters and your boutique to align strategies and maximize business success.
Implement corporate initiatives effectively, adapting them to meet the specific needs of your team and store while driving overall performance.