Retail Assistant Store Manager, Sandro Houston Galleria

SMCP NORTH AMERICA (US, CANADA)•Houston, TX

15h•Onsite

About The Position

SMCP is a fashion house that embodies Parisian elegance through its brands, Sandro and Maje. The company focuses on accessible luxury, combining high-fashion designs with sustainability. Operating in over 47 countries, SMCP is financially stable and experiencing growth, guided by an experienced senior leadership team. The company culture emphasizes engagement, inclusivity, and corporate social responsibility, with ambitious sustainability goals for 2030. SMCP aims to offer Parisian chic with a modern twist, blending casual elegance and evening sophistication for style-conscious individuals who also value sustainability. SMCP's mission is to 'Style Happiness at Work—Lead with Passion and Purpose!'

Requirements

2+ years of prior supervisory experience in a client-focused retail environment.
Passionate about fashion, styling, and delivering exceptional service.
Strong communicator with a natural ability to coach and develop talent.
Problem-solver with a track record of setting and achieving goals.
Team-oriented leader who fosters a positive and motivating workplace.
Resourceful in building client relationships and attracting new talent.
Flexible availability, including evenings, weekends, and holidays, is required.
Aligned with SMCP’s core values and dedicated to growing within the brand.

Responsibilities

Deliver an elevated client experience and inspire/coach the team to achieve excellence.
Lead by example, creating a dynamic and welcoming shopping environment.
Drive personal sales, contributing at least 20% to the store's monthly sales plan.
Develop team's skills in wardrobing and clienteling.
Support the Store Manager in all aspects of store operations, ensuring efficiency.
Coach associates, maintain visual standards, and resolve client concerns with a solution-driven mindset.
Act as the boutique's primary 'host' and ensure each client receives a personalized and memorable shopping experience.
Use selling tools effectively to enhance client engagement and satisfaction.
Mentor and motivate the team to achieve and exceed key performance indicators (KPIs).
Observe and provide feedback to team members on client engagement, conversion rates, and styling techniques.
Deliver comprehensive training for new hires and facilitate ongoing product knowledge sessions.
Foster a culture of trust, collaboration, and continuous improvement within the team.
Act as Manager on Duty, utilizing strong problem-solving skills to address and resolve client concerns.
Support visual merchandising initiatives, ensuring compliance with brand guidelines.
Maintain a visually appealing boutique that reflects the brand's aesthetic and standards.