Retail Store Manager MERRITT ISLAND | E Merritt Island Cswy

Arch Telecom•Merritt Island, FL

8d•$60,000 - $120,000•Onsite

About The Position

Arch Telecom’s Retail Store Manager leads a retail team and represents the company’s brand and core values. The manager creates energy and excitement around products and services, prioritizes customer needs, and builds new and lasting customer relationships through personalized recommendations and hands-on demonstrations of wireless technology. The role oversees store functions, including sales, inventory, and implementation of store programs and initiatives, to meet or exceed sales goals. The manager also helps ensure a high-quality in-store experience, completes required training, uses digital tools to support customer interactions and onboarding, and partners with employees across business and customer-service channels to resolve issues and identify small-business leads. This is a full-time position requiring 45 hours of availability. The listed salary range is $60,000–$120,000 commission per year. The role is based at the Merritt Island store in Florida.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability to work full time, 45 hours.

Nice To Haves

Prior wireless sales experience is listed as an ideal-candidate attribute as well as a must-have.
Leadership ability and confidence in a fast-paced sales environment.
Competitive drive.
Effectiveness in operational, financial, and performance management.
Strong communication skills with customers and team members.
Willingness to lead a team and help resolve customer issues.

Responsibilities

Lead the retail team by example, sharing best practices and serving customers.
Help customers continue their shopping journey across online, customer-care, and in-store channels.
Explore customer needs and demonstrate current technology in the store.
Oversee store sales, inventory, and implementation of new programs and initiatives to meet or exceed sales goals.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Provide patient, honest, and empathetic service and sales support.
Use digital tools to demonstrate coverage, plans, services, and device and account review and troubleshooting.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with business and customer-service employees to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and support shared accountability for company success.