Retail Store Manager in Training

Goodwill of Central and Northern Arizona•Anthem, AZ

1d•Onsite

About The Position

Drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund Goodwill’s mission of ending unemployment. The role is responsible for overall store production and directly leads Assistant Store Managers, the Production Team, and Donation Attendants. Key areas include people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The position develops and executes plans to meet operational income, revenue, and production goals; manages payroll and operating costs; maintains store standards; and builds effective teams. It collaborates with district leadership, other store locations, community organizations, and internal support areas. The role may require transferring to or covering shifts at different stores based on business needs, and requires reliable transportation for daily tasks and training.

Requirements

Two years of work experience in retail management; thrift retail experience is preferred.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record.
Ability to pass a background check and drug screen, where applicable.
Ability to speak and read English proficiently.
Reliable transportation for daily duties, including bank deposits, assisting at other stores, and attending training and development classes.

Nice To Haves

High school diploma or equivalent preferred.
Retail management experience in thrift is preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager on strategic plans to drive donations.
Monitor product levels, including floor work, as-is, recycling, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent service to donors and customers.
Maintain clean, well-kept store locations that appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Transfer to or cover shifts at different stores when business needs require it.
Ensure Team Members are trained and fulfill their duties and responsibilities.
Ensure Donation Attendants provide excellent service and donations are sorted and prepared for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Under the Retail District Manager’s direction, coordinate with other store locations to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members follow company standards and procedures.
Use reliable transportation for tasks such as bank deposits, helping at other stores, and attending training and development classes.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team and manage Team Member performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and development.
Ensure the Assistant Store Manager effectively manages Retail Store Associate performance.
Support company culture change efforts and change-management processes.
Model Goodwill’s core values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.