Retail Store Manager in Training

Goodwill of Central and Northern Arizona•Sykesville, MD

23h•Onsite

About The Position

The Retail Store Manager in Training drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund Goodwill’s mission of ending unemployment. The role is responsible for overall store production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. Its scope includes people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The manager develops and executes plans to meet operating income, revenue, and production goals; manages payroll and operating costs; maintains product levels and store presentation; and ensures excellent service to customers and donors. The position also builds and develops a high-performing team, manages performance and staffing, partners with other stores and support departments, and represents Goodwill in the community. Transfers or shift coverage at other stores may be required based on business needs, and reliable transportation is required for work-related travel and tasks. The position requires two years of retail management experience, preferably in thrift retail, and one year of customer service experience. Candidates must be proficient in Microsoft Office Suite, have a valid driver’s license and clean motor vehicle record, be able to pass applicable background and drug screening, and speak and read English proficiently. A high school diploma or equivalent is preferred.

Requirements

Two years of work experience in retail management, preferably in thrift retail.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record.
Ability to pass a background check and drug screen where applicable.
Ability to speak and read English proficiently.
Reliable transportation for work-related tasks and travel between stores.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager on strategic plans to increase donations.
Monitor product levels daily, including floor work, as-is, recycling, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent customer service to donors and customers.
Maintain clean, well-kept store locations that appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Maintain regular and consistent in-person attendance.
Transfer to or cover shifts at different stores as business needs require.
Ensure Team Members are trained and fulfill their duties and responsibilities.
Ensure Donation Attendants provide excellent service when receiving donations and sort and prepare donations for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Partner with other store locations, under the direction of the Retail District Manager, to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members operate according to company standards and procedures.
Use reliable transportation for work-related tasks, including making bank deposits, assisting other stores, and attending training and development classes.
Partner with support departments, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team and manage Team Member performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and development.
Ensure the Assistant Store Manager effectively manages the performance of Retail Store Associates.
Support company culture change efforts and change-management processes.
Model Goodwill’s Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.

Benefits

Three medical plans.
Employer-funded Health Reimbursement Account (HRA).
Three dental plans.
Vision plan.
Traditional and Roth 401(k) plans.
Employer-paid life insurance.
Employee Assistance Program (EAP).
Paid time off, including sick and vacation time.
Paid holidays.
Comprehensive Total Rewards package eligibility beginning the first day of the month following 60 days of employment.
No-cost career development, training, and education services.