Retail Store Manager in Training

Goodwill of Central and Northern Arizona•Westminster, MD

22h•Onsite

About The Position

Drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund the Goodwill mission of ending unemployment. The role is responsible for the entire store’s production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. Key areas include people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The position develops and executes retail operations plans to meet financial and production goals, manages payroll and operating costs, maintains store standards, and ensures excellent service for donors and customers. It partners with district leadership, other store locations, community organizations, and internal support areas to promote donations, maximize performance, and ensure compliance. The manager may transfer to or cover shifts at different stores as business needs require, and must have reliable transportation for work-related duties, training, and development. The position requires two years of retail management experience, preferably in thrift, one year of customer service experience, proficiency in Microsoft Office Suite, a valid driver’s license with a clean motor vehicle record, and the ability to pass a background check and drug screen where applicable. Proficiency in spoken and written English is required. A high school diploma or equivalent is preferred. Starting pay is listed as $700,000.00 annually. The position is eligible for a monthly performance-based bonus after training is completed. A comprehensive Total Rewards package is available beginning the first of the month following 60 days of employment.

Requirements

Two years of work experience in Retail Management, preferably thrift.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean MVR.
Ability to pass a background check and drug screen, where applicable for the position.
Ability to speak and read English proficiently.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager to develop and implement strategic plans to drive donations.
Monitor product levels, including floor work, as-is, recycling, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent customer service to donors and customers.
Keep store locations clean, well-kept, and aligned with the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission.
Maintain regular and consistent in-person attendance.
Serve as a Goodwill ambassador in the community.
Transfer to or cover shifts at different stores as business needs require.
Ensure Team Members are trained and fulfill their duties and responsibilities.
Ensure Donation Attendants provide excellent service when receiving donations and sort and prepare donations for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Partner with other stores, under the Retail District Manager’s direction, to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members follow company standards and procedures.
Use reliable transportation for duties such as making bank deposits, assisting at other stores, and attending training and development classes.
Partner with support areas such as Asset Protection, Human Resources, Safety, and Finance to advance business goals and ensure compliance.
Build a high-performing team.
Manage Team Member performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and development.
Ensure the Assistant Store Manager effectively manages Retail Store Associate performance.
Support company culture change efforts and change management processes.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.