Retail Store Manager in Training

Goodwill of Central & Northern Arizona•Anthem, AZ

8h•Onsite

About The Position

Drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund Goodwill’s mission of ending unemployment. The role is responsible for the store’s overall production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. It oversees people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The position develops and executes store operating plans, manages budgets and product levels, ensures excellent service and brand standards, and builds relationships with community organizations. It works with the Retail District Manager and other store locations to coordinate resources and improve area performance. The manager is responsible for staffing, compensation, performance management, and employee development, and supports company culture and change initiatives. The role requires regular in-person attendance, reliable transportation for work duties, and the ability to transfer to or cover shifts at other stores as business needs require.

Requirements

Two years of work experience in Retail Management; thrift experience is preferred.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record.
Ability to pass a background check and drug screen where applicable.
Ability to speak and read English proficiently.
Reliable transportation to perform work-related tasks and travel between stores.

Nice To Haves

Retail Management experience in thrift.
High school diploma or equivalent is preferred.

Responsibilities

Develop and execute retail operations plans to meet daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager to develop and implement strategies to drive donations.
Monitor product levels, including floor work, as-is, recycle, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent customer service to donors and customers.
Keep store locations clean, well-kept, and consistent with the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador.
Ensure Team Members are trained and fulfill their duties and responsibilities.
Ensure Donation Attendants provide excellent service while receiving donations and sort and prepare donations for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Partner with other store locations, under the direction of the Retail District Manager, to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members follow company standards and procedures.
Use reliable transportation for duties such as making bank deposits, assisting at other stores, and attending training and development classes.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to support business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team and manage performance, including coaching, discipline, performance improvement plans, and annual reviews.
Manage staffing, compensation, and Team Member development.
Ensure the Assistant Store Manager effectively manages Retail Store Associate performance.
Support company culture change efforts and change management processes.
Model Goodwill’s Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Transfer to or cover shifts at different stores as needed due to business needs.
Perform other related duties as assigned.