Retail Store Manager in Training

Goodwill of Central and Northern Arizona

2d•Onsite

About The Position

Drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund Goodwill’s mission of ending unemployment. The role is responsible for the store’s production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. Key areas include people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The position develops and executes plans to meet operating income, revenue, and production goals; manages payroll and operating costs; maintains store presentation and product levels; and ensures company standards and procedures are followed. The Store Manager in Training works with district leadership, other store locations, community organizations, and internal support teams to advance business goals and compliance. The role requires regular in-person attendance, reliable transportation for business tasks, and the ability to transfer to or cover shifts at other stores as business needs arise.

Requirements

Two years of work experience in retail management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record.
Ability to pass a background check and drug screen, where applicable for the position.
Ability to speak and read English proficiently.
Reliable transportation to perform daily business tasks and attend training and development classes.

Nice To Haves

Retail management experience in the thrift industry.
High school diploma or equivalent.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager to develop and implement strategic plans that help drive donations.
Monitor product levels, including floor work, as-is, recycle, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs to budget.
Ensure Team Members provide excellent customer service to donors and customers.
Ensure store locations are clean, well-kept, and appropriately represent the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Maintain regular and consistent in-person attendance.
Transfer to or cover shifts at different stores as business needs require.
Ensure Team Members are trained and fulfill their duties and responsibilities.
Ensure Donation Attendants provide excellent donor service and donations are sorted and prepared for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Under the Retail District Manager’s direction, partner with other store locations to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members operate according to company standards and procedures.
Use reliable transportation for tasks such as making bank deposits, assisting at other stores, and attending training and development classes.
Partner with Asset Protection, Human Resources, Safety, Finance, and other support areas to advance business goals and ensure compliance with applicable policies, procedures, and regulations.
Build a high-performing team and manage Team Member performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and development.
Ensure the Assistant Store Manager effectively manages Retail Store Associates’ performance.
Play a critical role in company culture change efforts and change management processes.
Model Goodwill’s core values of Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.