Retail Store Chocolate Advisor

Lindt & Sprüngli•Monroe, OH

About The Position

As a Chocolate Advisor at Lindt USA, you will help create a positive and engaging in-store experience for customers. Lindt retail teams play an integral role in delivering a premium experience, using product knowledge, enthusiasm for the brand, and customer service to encourage customers to return. The role contributes to store sales goals and supports daily operations. Advisors provide customer service, promote products and marketing programs, meet individual sales targets, follow cash-management and quality-assurance procedures, replenish and maintain merchandise, and keep the store clean. Applicants must be authorized to work in the United States on a full-time basis; Lindt USA will not sponsor work visas. Candidates must successfully pass a background screening and may also be required to pass drug screenings.

Requirements

Ability to interact positively with customers.
Basic math and/or accounting skills.
Ability to take direction and execute work effectively.
Prior retail experience, preferably in a specialty retail environment.
Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds.
Ability to climb, balance, stoop, kneel, crouch, and reach with arms.
High school graduate or equivalent.
Must be available to work nights, weekends (Saturday and Sundays), and holidays.
Must be currently authorized to work in the United States on a full-time basis; the company will not sponsor work visas.
Must successfully pass a background screening and may be required to pass drug screenings.

Nice To Haves

Prior retail experience in a specialty retail environment.

Responsibilities

Contribute to the store's weekly, monthly, and annual sales plans through excellent customer service, product knowledge, and Lindt-specific selling skills.
Understand and support the store's sales mission on a daily, weekly, and monthly basis.
Meet or exceed individual sales goals, including ADS, conversion, and other key performance indicators.
Model Lindt standards, including dress code, upselling, and a sales-focused approach.
Promote current marketing programs and use company-provided resources to optimize selling activity.
Monitor customer or product issues and escalate them to management promptly and professionally.
Take ownership of and participate in maintaining operational standards and controls.
Follow cash-management procedures, including POS, paperwork, vendor logs, policies, and procedures.
Restock shelves as needed and monitor date codes and pricing.
Perform store maintenance and cleaning as directed, and maintain store cleanliness.
Comply with all Quality Assurance policies and procedures.