Retail Store Chocolate Advisor

Lindt & Sprüngli•Hanover, MD

1d•Onsite

About The Position

The Chocolate Advisor joins Lindt USA’s retail team to create a positive, engaging in-store experience and deliver premium customer service. The role contributes to store and individual sales goals through product knowledge, Lindt-specific selling skills, and promotion of current marketing programs. It also supports the store’s operational standards, including cash management, restocking, cleaning, and quality assurance. Applicants must be authorized to work in the United States on a full-time basis; the company does not sponsor work visas. Employment is contingent on successfully passing a background screening and may require a drug screening.

Requirements

Ability to interact positively with customers.
Basic math and/or accounting skills.
Ability to take direction and execute work effectively.
Must be available to work nights, weekends (Saturday and Sundays), and holidays.
Must be currently authorized to work in the United States on a full-time basis; work visa sponsorship is not available.
Must successfully pass a background screening; may also be required to pass drug screenings.
Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds.
Ability to climb, balance, stoop, kneel, crouch, and reach with arms.
High school graduate or equivalent.

Nice To Haves

Prior retail experience, preferably in a specialty retail environment.

Responsibilities

Contribute to achieving or exceeding weekly, monthly, and annual store sales plans through customer service, product knowledge, and Lindt-specific selling skills.
Understand and support the store’s sales mission on a daily, weekly, and monthly basis.
Meet or exceed individual sales goals, including ADS, conversion, and other key performance indicators.
Model Lindt standards, including dress code, up-selling, and sales focus.
Promote current marketing programs and use company-provided resources to support selling activity.
Monitor customer or product issues and escalate them to management promptly and professionally.
Take ownership of and participate in following store operational standards and controls.
Manage cash-related processes, including POS, paperwork, vendor logs, policies, and procedures.
Restock shelves as needed and monitor date codes and pricing.
Perform store maintenance and cleaning as directed and maintain store cleanliness.
Comply with Quality Assurance policies and procedures.