Retail Shop Associate (Part Time)

Girl Scouts Of Southwest Texas•San Antonio, TX

5d•Onsite

About The Position

The Retail Sales Associate implements the day-to-day operations of the GSSWT Council Shop including selling merchandise and providing high-quality customer service to our customers (volunteers, parents, girls, community members and staff.)

Requirements

High school diploma or GED
one year of retail experience and/or processing sales orders
one year experience handling cash transactions
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to write speeches and articles for publication that conform to prescribed style and format.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Must be proficient with computer and Microsoft Office (i.e. Excel, Outlook, and Word).

Responsibilities

Maintains Retail Shop in an attractive, organized and functional manner by keeping the sales floor stocked and displays fresh and appealing, and cleans and organizes stockroom, workstations and sales counter.
Uses Point of Sales system in performing tasks such as cash register sales, exchanges, and other customer-related functions.
Ensures timely receiving of incoming orders, pricing of inventory, and stocking shelves and displays.
Gains knowledge and understanding of departmental operations to accurately respond to volunteer questions and requests.
Participates in the annual inventory process of the shop and stockroom.
Provides clarification and support to customers for the Girl Scout Program and corresponding merchandise/awards.
Resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.
Processes phone, mail, web orders, and cases promptly and professionally.
Supports department activities as assigned including Salesforce cases.
Assists and provides support for Camp Trading Post and external events.
Assists and provides support for 2nd and 3rd Saturday events.
Assists and provides support for special events and pop-ups as needed.