Retail Shipping and Receiving Associate

PGA Tour•Houston, TX

6d•Onsite

About The Position

At PGA TOUR Superstore, the Retail Shipping and Receiving Associate supports store operations while providing exceptional customer service and building lasting customer relationships. The role receives, inspects, verifies, organizes, and displays merchandise; maintains clean and safe work areas; executes price changes and merchandising bulletins; and picks, packs, and prepares eCommerce orders for shipment. The associate also handles returns for online orders, stays informed about promotions, promotes products and services, and provides operational and merchandising feedback to the Operations Manager. The position reports to the Operations Manager. It requires flexible availability, including nights, weekends, and holidays, and the ability to stand for extended periods, climb a ladder, move throughout the store, and lift a 30-pound box overhead. PGA TOUR Superstore is part of the Arthur M. Blank Family of Businesses and describes its culture as focused on inspiring people through golf and tennis. The company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

Requirements

Strong listening and interpersonal skills.
Good verbal and written communication skills and the ability to communicate cross-functionally.
Basic computer skills and working knowledge of Microsoft Office Suite.
Ability to organize multiple priorities to meet deadlines and objectives.
High school diploma or equivalent.
Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
Flexible availability, including nights, weekends, and holidays.
Ability to learn business acumen quickly with appropriate training.
Strong self-accountability and a proactive drive for results.

Nice To Haves

Retail fulfillment, replenishment, stocking, merchandising, distribution, or similar experience.

Responsibilities

Engage customers and provide world-class service using PGATSS service behaviors.
Build lasting customer relationships.
Accurately receive, inspect, and verify incoming merchandise shipments and confirm items are in good condition.
Organize and label merchandise in the stockroom so it is efficiently stored and accessible for restocking, following the Logistics Game Plan.
Unbox, tag, and display merchandise on the sales floor according to merchandising standards.
Maintain clean, safe, and organized back-of-house and sales-floor areas.
Execute price changes and merchandising bulletins.
Pick, pack, and prepare eCommerce orders for shipping, ensuring items are securely packaged and labeled for timely delivery.
Inspect returned items from online orders, process refunds or exchanges, and update inventory systems.
Promote ethical conduct, safety, and compliance across departments.
Stay informed about upcoming merchandising promotions and marketing events and maintain merchandising presence throughout each promotion using bulletins on The Links.
Promote products and services and inform and educate customers about available offerings.
Provide the Operations Manager with feedback on operational and merchandising opportunities.