Retail Shipping and Receiving Associate
About The Position
At PGA TOUR Superstore, the Retail Shipping and Receiving Associate helps transform the business by supporting merchandise logistics and providing exceptional customer service. The role engages with customers, builds lasting relationships, receives and organizes merchandise, maintains stockroom and sales-floor standards, executes price changes, and prepares eCommerce orders for shipment. The associate also processes online returns, stays informed about promotions, and promotes the company’s products and services. This position reports to the Operations Manager. The role requires flexible availability, including nights, weekends, and holidays. Physical demands include standing for extended periods, climbing ladders, moving throughout the store, and lifting a 30-pound box overhead. PGA TOUR Superstore is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
Requirements
- High school diploma or equivalent.
- Strong listening and interpersonal skills.
- Good verbal and written communication skills, including the ability to communicate cross-functionally.
- Basic computer skills and working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities to meet deadlines and objectives.
- Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
- Flexible availability, including nights, weekends, and holidays.
- Ability to quickly learn business acumen with appropriate training.
- Strong self-accountability and a proactive drive for results.
Nice To Haves
- Retail fulfillment, replenishment, stocking, merchandising, distribution, or similar experience.
Responsibilities
- Engage with customers and provide world-class service while building lasting relationships.
- Receive, inspect, and verify incoming merchandise shipments, ensuring items are in good condition.
- Organize and label merchandise in the stockroom so it is efficiently stored and accessible for restocking according to the Logistics Game Plan.
- Unbox, tag, and display merchandise on the sales floor according to merchandising standards.
- Maintain a clean, safe, and organized back-of-house and sales-floor environment.
- Execute price changes and merchandising bulletins.
- Pick, pack, and prepare eCommerce orders for shipment, ensuring items are securely packaged and labeled for timely delivery.
- Handle returns for online orders by inspecting returned items, processing refunds or exchanges, and updating inventory systems.
- Promote ethical conduct, safety, and compliance across departments.
- Stay informed about merchandising promotions and marketing events, using bulletins on The Links to maintain merchandising throughout each promotion.
- Champion products and services by informing, educating, and promoting offerings to customers.
- Provide the Operations Manager with feedback on operational and merchandising opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
