Retail Shift Leader

EZCORP • Laredo, TX

10d • Onsite

About The Position

EZCORP is seeking a Retail Shift Leader (Key Holder) to join their team, offering a career path with opportunities for advancement. The role involves leading a team, providing excellent customer service, and managing pawn operations in a fast-paced retail environment. EZCORP, which includes brands like EZPAWN and Value Pawn, is a leading provider of pawn loans in the United States and Latin America. They emphasize customer service and team member development, offering competitive pay, bonus potential, and benefits. The position is described as a career opportunity with structured training programs for leadership and store management.

Requirements

• High school diploma or GED
• Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
• Able to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations
• Engaging personality
• Solid leadership skills
• Strong negotiation talents
• Ability to read and manage customer needs
• Highly organized and detail-oriented
• Excellent judgment
• Strong time-management and prioritization skills
• Excellent communication and interpersonal skills
• Ability to build solid ongoing customer relationships

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

Responsibilities

• Provide outstanding customer service and build solid relationships with customers.
• Promote sales and make deals for a wide variety of pawn items.
• Lead and influence Team Members through coaching and hands-on involvement.
• Provide a friendly, courteous, and respectful environment.
• Process loans and extensions.
• Come to jointly satisfactory terms regarding items to be pawned.
• Perform opening and closing store procedures.
• Supervise and coach store Team Members.

Benefits

• Free Health Insurance (for TM only when selecting BlueCross BlueShield EPO Plan)
• Competitive Wages
• Monthly UNCAPPED Bonus Potential
• Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• Structured career path
• Development and career paths to enhance skills
• Structured leadership training programs
• 6-month training program for Assistant Manager position

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED