Retail Shift Leader
About The Position
EZCORP is seeking a Retail Shift Leader (Key Holder) to lead the way and step into greater roles tomorrow. This is a career opportunity with development and career paths to enhance skills in a fun and fast-paced environment. EZCORP, a leading provider of pawn loans, is passionate about customer service and its Team Members. The Retail Shift Leader (Lead Pawn Broker) position offers competitive pay, generous bonus potential, and great benefits. Full-time Retail Shift Leaders receive a comprehensive benefits package. The company offers a structured career path for leadership development, including training for an Assistant Manager position. The role involves providing outstanding customer service, building customer relationships, promoting sales, and making deals for pawn items. It's an opportunity for career growth in a retail environment, connecting with the community, and making a positive difference while leading and influencing Team Members through coaching and hands-on involvement. The Retail Shift Leader (Key Holder) is responsible for creating a friendly, courteous, and respectful environment.
Requirements
- Engaging personality.
- Solid leadership skills.
- Strong negotiation talents.
- Ability to read and manage customer needs.
- Highly organized and detail-oriented.
- Excellent judgment.
- Strong time-management and prioritization skills.
- Excellent communication and interpersonal skills.
- Ability to build solid ongoing customer relationships.
- High school diploma or GED.
- Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience.
- Able to pass a criminal background check and drug test.
- Valid driver’s license and auto insurance.
- Adhere to all Company policies, procedures, and regulations.
Nice To Haves
- Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus.
- Sales background, a plus.
- Bilingual, a plus.
Responsibilities
- Provide outstanding customer service and build solid relationships with customers.
- Promote sales and make deals for a wide variety of pawn items.
- Lead and influence Team Members through coaching and hands-on involvement.
- Provide a friendly, courteous, and respectful environment.
- Processing loans and extensions.
- Coming to jointly satisfactory terms regarding items to be pawned.
- Performing opening and closing store procedures.
- Supervising and coaching store Team Members.
Benefits
- Free Health Insurance
- Competitive Wages
- Monthly UNCAPPED Bonus Potential
- Paid on Store and Individual Performance
- Great Working Hours
- 401(k) with Company Match
- Generous Paid Time Off
- Holiday Pay
- Store Discount
- $.50 raise upon completion of initial 5-week paid training program.
- Transition to Lead Pawnbroker upon completion of the program.
- Structured leadership training programs.
- 6-month training program to build the foundation to run your own store for Assistant Manager position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
