Retail Shift Lead - Palo Alto
About The Position
Pet Food Express is seeking passionate, sales-driven individuals to join their team as Retail Shift Leads. In this role, you will be a trusted keyholder responsible for driving sales, store operations, and customer engagement. You will guide customers through pet parenthood, coach Sales Associates, and lead by example to inspire your team in building relationships, recommending products, and supporting sales goals. Working closely with field leadership, you will ensure every customer has a fun, friendly, and informative shopping experience while fostering a motivated, sales-focused team environment.
Requirements
- A passion for pets and a desire to help pet parents find the best solutions.
- Minimum 1-year previous leadership and keyholder experience required, preferably in a retail environment.
- Eagerness to learn and lots of ambition.
- Dependable and reliable with strong attendance and punctuality.
- Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.
- Willingness to travel among neighboring stores.
- Ability to lift, move, and carry up to 35 pounds.
- Ability to climb and balance using a ladder and/or step stool.
- Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift.
Nice To Haves
- Experience in pet retail is a plus.
Responsibilities
- Actively approach and engage with customers (both human and pet).
- Ask questions to understand customer needs and build lasting relationships.
- Provide tailored recommendations using the PFE Whole Life Approach.
- Participate in and lead daily training and continuous educational programs.
- Stay up-to-date on new products and the pet community, sharing knowledge with the store.
- Educate Sales Associates on product benefits.
- Lead store open and close procedures as a keyholder.
- Ensure accurate and secure cash handling, including register operations, cash drops, and drawer balancing.
- Lead the unloading of shipments, restocking, and product placement while maintaining visual standards.
- Ensure store displays and visual merchandising are updated according to company guidelines.
- Clean and maintain the store by delegating and participating in tasks.
- Maintain awareness of loss prevention by supporting a culture of honesty and connecting customer service to shrink.
- Perform additional duties as assigned to support overall store operations.
Benefits
- Many potential career paths and options for advancement within the company
- Continued Learning: A focus on your development and leadership training. Investment in your pet and product knowledge.
- Generous in-store employee discount that extends to your family.
- Company-sponsored benefits, such as life insurance, pet insurance, Employee Assistance Program (EAP) and more.
- FT employees are eligible for PTO, Health coverage, FSA options, dental, and vision insurance.
- 401k with employer match.
- Bring your well-behaved pet to work.
- Opportunities to make an impact in the community through the Pet Food Express Pet Fair, in-store fundraisers and adoption events benefiting local rescue and shelter partners, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
