Retail Sales Associate - Palo Alto

Pet Food Express • Palo Alto, CA

1d • $19 - $20 • Onsite

About The Position

Pet Food Express is seeking passionate, sales-driven individuals to join their team as Retail Sales Associates. The role focuses on helping pet parents find the best products for their pets by providing tailored solutions and trusted advice to create a memorable shopping experience. Sales Consultants are the heart of the business, proactively engaging with customers, recommending products, operating the cash register, and stocking shelves to ensure a friendly and informative shopping experience.

Requirements

• Previous retail experience and pet experience is preferred.
• A passion for pets and a desire to help pet parents find the best solutions.
• A sales-driven attitude with desire to exceed goals.
• A warm and welcoming personality with strong customer service mindset.
• Eagerness to learn and to participate in daily educational activities.
• Dependable and reliable with strong attendance and punctuality.
• Ability to work a flexible schedule to meet the needs of the business, including weekends, evenings, and holidays.
• Must be able to lift, move and carry up to 35 pounds while using the appropriate lifting techniques and following all safety rules.
• Ability to climb and balance using a ladder and/or step stool.
• Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift.

Nice To Haves

• Previous retail experience
• Previous pet experience

Responsibilities

• Proactively approach and engage with customers (both human and pet).
• Ask questions to understand customer needs and build lasting relationships.
• Use the Pet Food Express Whole Life Approach to provide tailored recommendations.
• Participate in daily training and continuous educational programs to enhance product knowledge and sales skills.
• Stay up-to-date about new products, promotions, and the pet community.
• Educate customers on product benefits and help them find solutions for their pets' unique needs.
• Consistently show up on time, maintaining reliable attendance.
• Operate the cash register efficiently and provide a friendly checkout experience.
• Unload shipments and stock the store, including heavy lifting.
• Clean and maintain the store by participating regularly in tasks such as sweeping, mopping, and cleaning pet messes.
• Support overall store operations by performing additional duties as assigned.

Benefits

• Potential career paths and options for advancement within the company
• Continued Learning and leadership training
• Generous in-store employee discount that extends to your family
• Life insurance
• Pet insurance
• Employee Assistance Program (EAP)
• PTO (for FT employees)
• Health insurance (for FT employees)
• 401k with employer match
• Employee referral bonuses
• Bring your well-behaved pet to work
• Opportunities to make an impact in the community through the Pet Food Express Pet Fair, in-store fundraisers and adoption events benefiting local rescue and shelter partners

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed