Retail Assistant Manager - Palo Alto

Pet Food Express • Palo Alto, CA

2d • $25 - $27 • Onsite

About The Position

Pet Food Express is seeking a Retail Assistant Manager to join their team. This role involves leading a team of Sales Associates, providing outstanding customer service, and developing team members through coaching and guidance. The Assistant Manager will support daily retail operations, foster a positive and inclusive team environment, and ensure a memorable shopping experience for customers and their pets. The company emphasizes a sales-driven approach, tailored solutions, and trusted advice.

Requirements

• A passion for pets and a desire to help pet parents find the best solutions.
• Minimum 2-year previous retail management and keyholder experience required.
• Dependable and reliable with strong attendance and punctuality.
• Ability to work a flexible schedule to meet the needs of the business, including weekends, evenings, and holidays.
• Willingness to travel among neighboring stores.
• Ability to lift, move, and carry up to 35 pounds using appropriate lifting techniques and following all safety rules.
• Ability to climb and balance using a ladder and/or step stool.
• Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift.

Nice To Haves

• Experience in pet retail is a plus.
• Eagerness to learn and lots of ambition.

Responsibilities

• Actively approach and engage with customers (both human and pet).
• Understand customer needs and build lasting relationships.
• Provide tailored recommendations using the Pet Food Express Whole Life Approach.
• Coach and develop Store Associates with timely and specific feedback.
• Participate in and lead daily training and continuous educational programs.
• Stay up-to-date on new products, trends, visual priorities, and brand messaging.
• Communicate company information, business initiatives, policies, and systems to the team.
• Educate Sales Associates on product benefits to help customers find solutions.
• Lead store opening and closing procedures as a keyholder.
• Ensure accurate and secure cash handling, including register operations and balancing.
• Maintain a customer-ready store environment by leading unloading, restocking, and product placement.
• Ensure visual and display standards are met.
• Participate in store cleaning tasks, including pet messes.
• Maintain awareness of safety standards, inventory accuracy, and loss prevention.
• Uphold all company policies and procedures.
• Perform additional duties as assigned.

Benefits

• Potential career paths and options for advancement within the company.
• Focus on development and leadership training.
• Investment in pet and product knowledge.
• Generous in-store employee discount that extends to family.
• Company-sponsored benefits such as life insurance, pet insurance, Employee Assistance Program (EAP).
• For FT employees: PTO, Health coverage, FSA options, dental, and vision insurance.
• 401k with employer match.
• Ability to bring well-behaved pets to work.
• Opportunities to make an impact in the community through events and fundraisers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed