Retail Service Manager - Tire Store
ATALNT LLC•Oklahoma City, OK
•$75,000 - $85,000•Onsite
About The Position
The Retail Service Manager will serve as a key support partner to the Location Manager, overseeing shop personnel and service advisors while ensuring excellent customer service, operational efficiency, and safety. This is a hands-on leadership position ideal for an experienced tire or automotive professional who enjoys working directly with technicians, customers, and service teams.
Requirements
- 3+ years of experience in the tire, automotive, or related service industry.
- Retail tire store experience preferred.
- Previous leadership or supervisory experience is preferred.
- Strong team-building and leadership abilities.
- Excellent customer service and communication skills.
- Strong problem-solving and organizational skills.
- Proficiency with Microsoft Office and basic computer systems.
- Ability to prioritize tasks and work effectively in a fast-paced environment.
- Strong commitment to quality workmanship, safety, and operational excellence.
- Ability to regularly lift 80+ pounds.
- Ability to stand, bend, stoop, and drive.
- Ability to work in a fast-paced retail and automotive service environment.
Nice To Haves
- Retail tire store experience
- Previous leadership or supervisory experience
Responsibilities
- Supervise, mentor, and support shop technicians and service advisors.
- Oversee daily shop operations and promote operational excellence.
- Ensure facilities, equipment, and work areas are clean, organized, and safe.
- Provide excellent customer service and address customer service needs.
- Provide technical assistance and product/service recommendations when needed.
- Maintain effective communication between service and sales teams.
- Ensure qualified and TIA-trained personnel perform assigned work.
- Help maintain company equipment, vehicles, and other assets.
- Monitor shop performance and communicate operational issues and opportunities to management.
- Assist with inventory and property management.
- Support staff development and complete required training.
- Follow company policies, safety procedures, and applicable regulations.
Benefits
- $75,000 - $85,000 base salary
- Bonus opportunity tied to retail tire, preventive maintenance, and mechanical labor sales
- Medical, dental, and vision insurance
- Supplemental insurance
- Paid time off and holidays
- 401(k) with company match up to 4%
- Ongoing training and professional development
- Career advancement opportunities
- Team-oriented work environment
- Stable and growing company
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
