Retail Service Manager - Tire Store

Atalnt • Oklahoma City, OK

6d • Onsite

About The Position

The Retail Service Manager will serve as a key support partner to the Location Manager, overseeing shop personnel and service advisors while ensuring excellent customer service, operational efficiency, and safety. This is a hands-on leadership position ideal for an experienced tire or automotive professional who enjoys working directly with technicians, customers, and service teams.

Requirements

• 3+ years of experience in the tire, automotive, or related service industry.
• Retail tire store experience preferred.
• Previous leadership or supervisory experience is preferred.
• Strong team-building and leadership abilities.
• Excellent customer service and communication skills.
• Strong problem-solving and organizational skills.
• Proficiency with Microsoft Office and basic computer systems.
• Ability to prioritize tasks and work effectively in a fast-paced environment.
• Strong commitment to quality workmanship, safety, and operational excellence.
• Ability to regularly lift 80+ pounds.
• Ability to stand, bend, stoop, and drive.
• Ability to work in a fast-paced retail and automotive service environment.

Responsibilities

• Supervise, mentor, and support shop technicians and service advisors.
• Oversee daily shop operations and promote operational excellence.
• Ensure facilities, equipment, and work areas are clean, organized, and safe.
• Provide excellent customer service and address customer service needs.
• Provide technical assistance and product/service recommendations when needed.
• Maintain effective communication between service and sales teams.
• Ensure qualified and TIA-trained personnel perform assigned work.
• Help maintain company equipment, vehicles, and other assets.
• Monitor shop performance and communicate operational issues and opportunities to management.
• Assist with inventory and property management.
• Support staff development and complete required training.
• Follow company policies, safety procedures, and applicable regulations.

Benefits

• Bonus opportunity tied to retail tire, preventive maintenance, and mechanical labor sales
• Medical, dental, and vision insurance
• Supplemental insurance
• Paid time off and holidays
• 401(k) with company match up to 4%
• Ongoing training and professional development
• Career advancement opportunities
• Team-oriented work environment
• Stable and growing company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed