Retail Service and Operations Manager

Goodwill Southern California • Los Angeles, CA

4d • $20

About The Position

Goodwill Southern California is seeking a Retail Service and Operations Manager to help lead a retail store, boutique, or attended donation center. Under the direction of the Site Manager, this role supports seamless operations, outstanding customer and donor experiences, and strong team performance while advancing Goodwill’s mission of “Transforming Lives Through the Power of Work.” The manager partners with the Site Manager to meet operational and business goals, leads and coaches Ambassadors, and maintains store presentation, safety, and operational standards. The role may require flexible shifts, including nights, weekends, holidays, and occasional support at nearby locations.

Requirements

• 2–4 years of supervisory experience in retail or a customer-focused operations role.
• Proven ability to manage performance, drive results, and coach diverse teams.
• High school diploma or GED.
• Strong communication, problem-solving, and organizational skills.
• Experience with POS systems, Microsoft Outlook, Excel, and HRIS/timekeeping systems.

Nice To Haves

• College coursework.
• Bilingual Spanish/English.

Responsibilities

• Partner with the Site Manager to achieve goals for sales, production, customer service, payroll, safety, and expense control.
• Serve as Manager-on-Duty and oversee store operations, including opening, closing, and cash management.
• Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences that reflect RISE values: Respect, Integrity, Service, and Excellence.
• Maintain compliance with safety, loss prevention, and operational standards.
• Oversee merchandising, colorizing, signage, and sales floor presentation in accordance with company guidelines.
• Support donation processing, backroom organization, and production goals.
• Assist with GATR/GADD, CRM programs, and other engagement initiatives.
• Ensure the store environment is clean, safe, and aligned with brand standards.
• Work flexible shifts, including nights, weekends, and holidays, and occasionally support nearby locations.

Benefits

• Discounts at Goodwill SoCal retail locations.
• Goodwill Perks discounts on dining, retail, theme parks, and movies.
• Employee Assistance Program providing mental and physical wellness, financial and legal resources, and career and education partners.
• Medical, dental, and vision insurance for eligible full-time employees.
• Flexible Spending Account (FSA) for eligible full-time employees.
• Life insurance for eligible full-time employees.
• 403(b) retirement plan for eligible full-time employees.
• Paid time off (PTO) for eligible full-time employees.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED