Retail Security Officer

Andy Frain Services•Hyattsville, MD

About The Position

Provide security detail as outlined in post orders and establish working relationships with customers, local law enforcement, and fire departments. Security Officers remain aware of their surroundings, monitor activity in their assigned areas, maintain a professional image, and demonstrate excellent customer service. This is an overnight position. The role includes controlling entrances and pedestrian and vehicle traffic; patrolling buildings and perimeters; escorting materials and personnel; inspecting security and fire exposures; and carrying out special assignments. Specific duties may vary by department, location, and post assignment. Reasonable accommodations may be made for certain ADA requirements.

Requirements

High school diploma or GED equivalent.
Willingness to submit to a background investigation and drug screen; an employment offer is contingent on successfully completing the background investigation.
Three to six months of prior experience in loss prevention, life safety, CCTV systems, or access computer systems.
Required state guard license.
Honesty, alertness, discipline, and constant vigilance.
Strong customer-service skills.
Ability to handle multiple priorities, work as part of a team, follow directions, facilitate change, and work with urgency.
Strong oral and written communication skills.

Responsibilities

Report to the assigned post on time and in full uniform.
Maintain a professional image and greet customers, visitors, and employees politely and in a friendly manner.
Stay informed about revisions to post orders and information distributed by the customer and AFS.
Patrol property or maintain a fixed post, report suspicious activity, and investigate accidents and criminal acts.
Continuously monitor cameras or other equipment as outlined in post orders.
Maintain working knowledge of emergency policies, procedures, and regulations to respond to alarms, incidents, and emergencies.
Complete Daily Activity Reports, log book entries, incident reports, and other relevant reports.
Recommend improvements to safety and loss-prevention processes based on daily observations.
Know how to use life-safety systems, fire panels, CCTV system computers, and other equipment needed for assignments; ensure safe, continuous operation of elevators and access doors; and know the authorized contractors responsible for equipment maintenance.
Meet training and compliance guidelines established by AFS and other agencies regulating the customer or market.
Communicate new security issues or changes to the Security Supervisor daily.
Control entrances and pedestrian and vehicle traffic; patrol buildings and perimeters; escort materials and personnel; inspect security and fire exposures; and perform special assignments.