Retail Security Officer

OCS Group

2d

About The Position

As a Retail Security Officer, you will help protect customers, staff, and stock while maintaining a safe and secure shopping environment. You will provide a visible deterrent to criminal activity, deliver customer service, and respond effectively to incidents in the retail setting. Shifts are Saturday 07:00–15:30 and Sunday 09:00–19:00.

OCS UK & Ireland is a facilities management company with more than 50,000 colleagues and turnover in excess of £2 billion. It provides facilities management, hard services, cleaning, security, and catering services. Its stated values are Trust, Respect, Unity, and Empowerment. The company describes its workplace as inclusive and welcoming and encourages applications from people of all backgrounds.

Requirements

• Must have the right to work in the UK.
• Must be able to undergo DBS and BS7858 security clearance.
• Valid SIA Licence: Door Supervisor (DS) or Security Guarding.
• Relevant security experience.
• Strong observational skills and ability to identify suspicious behaviour.
• Ability to handle difficult situations calmly and professionally.
• Excellent verbal and written communication skills for reporting and interactions.
• A proactive and professional approach to safety and security.
• Flexibility to work varied shifts, including weekends and evenings.

Responsibilities

• Maintain a visible security presence to deter theft and anti-social behaviour.
• Patrol the store and monitor CCTV for suspicious activity.
• Respond to alarms and incidents, escalating where required.
• Conduct searches in line with company procedures when necessary.
• Complete accurate incident and observation reports.
• Work with store management and staff on security matters.
• Provide a professional and approachable presence.
• Assist customers and staff with queries.
• Calmly de-escalate challenging situations.
• Follow site procedures, company policies, and legal requirements.
• Support the wider team and undertake additional duties as required.

Benefits

• Access to digital courses and resources through the OCS Academy.
• Access to exclusive discounts, rewards, and wellbeing resources through the Hapi app.
• Professional development and further qualifications.
• Access to a portion of earned wages before payday through the Wagestream app (contract specific).

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed