Retail Security Officer

Andy Frain Services•Modesto, CA

About The Position

The Retail Security Officer provides security detail according to post orders and builds working relationships with customers, local law enforcement, and fire departments. Officers maintain constant awareness of their surroundings, observe and report activity in their assigned areas, and present a professional image while providing excellent customer service. This is a flex position with no assigned shift hours; work is as needed. The role may involve controlling entrances and pedestrian and vehicle traffic, patrolling buildings and perimeters, escorting materials and personnel, inspecting security and fire exposures, and performing special assignments. Duties may vary based on department size, organizational structure, geographic location, and post assignments. Reasonable accommodations may be made for certain ADA requirements. Officers are expected to report on time in full uniform; stay current on post orders and customer and AFS information; patrol property or maintain a fixed post; monitor cameras and other equipment; respond to alarms, incidents, and emergencies; complete required activity logs and reports; identify safety and loss-prevention improvements; and communicate security issues to the Security Supervisor. The position requires knowledge of relevant life-safety systems and equipment, as well as compliance with training and regulatory guidelines.

Requirements

High school diploma or equivalent (GED).
Willingness to submit to a background investigation and drug screen; employment offers are contingent on successfully completing the background investigation.
Three to six months of prior experience in loss prevention, life safety, CCTV systems, or access computer systems.
State Guard license required.
Honesty, alertness, discipline, and constant vigilance.
Strong customer service skills.
Ability to handle multiple priorities and be hands-on and results-oriented.
Ability to facilitate change, work as part of a team, follow directions, and work with a sense of urgency.
Strong oral and written communication skills.

Responsibilities

Report to the assigned post on time and in full uniform.
Greet customers, visitors, and employees politely and maintain a professional image.
Stay informed about revisions to post orders and information distributed by the customer and AFS.
Patrol property or maintain a fixed post, report suspicious activity, and investigate accidents and criminal acts.
Monitor cameras and other equipment continuously as specified in post orders.
Maintain knowledge of emergency policies, procedures, and regulations and respond to alarms, incidents, and emergencies.
Complete Daily Activity Reports, log book entries, incident reports, and other reports related to the assignment.
Recommend improvements to safety and loss-prevention processes identified during daily duties.
Know and use relevant life-safety systems, fire panels, CCTV computer systems, and other equipment needed for the assignment.
Ensure the continuous and safe operation of elevators and access doors.
Know the authorized contractor personnel responsible for equipment maintenance and upkeep.
Meet training and compliance guidelines established by AFS and other agencies regulating the customer or market.
Communicate new security issues or changes to the Security Supervisor daily.
Perform duties that may include controlling entrances and pedestrian and vehicle traffic, patrolling buildings and perimeters, escorting materials and personnel, inspecting security and fire exposures, and completing special assignments.