Retail Seasonal Team Member

Michaels Stores • Dover, DE

8d • Onsite

About The Position

The Retail Seasonal Team Member delivers friendly customer service, helps customers find products and solutions, and provides a fast, friendly checkout experience. The role includes cash handling, promoting Rewards and Private Label Credit Card enrollments, and educating customers about the Voice of Customer survey. Team Members also assist with Buy Online Pickup in Store and Ship From Store processes; unload trucks; stock merchandise; and support planogram, recovery, in-stock optimization, and ad set duties. The position supports shrink and safety programs, follows company procedures and policies, and interacts respectfully while promoting the organization’s vision and values. Team Members are cross-trained in Custom Framing sales and production and may perform other duties as assigned.

The role is in a public retail store. Public areas are climate controlled, while some stock rooms may not be; occasional outdoor work may be required to retrieve carts or unload trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Applicants in the U.S. must meet applicable legal requirements, and team members in this role must be at least 16 years old.

Requirements

• Must be at least 16 years old.
• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and find solutions.
• Provide a fast and friendly checkout experience and handle cash according to standards.
• Engage customers about the benefits of the Rewards program and Private Label Credit Cards, and complete enrollments.
• Educate customers about the Voice of Customer (VOC) survey.
• Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance, including merchandise returns and general store recovery.
• Perform Store In Stock Optimization (SISO) and ad set duties as assigned.
• Support shrink and safety programs.
• Follow Standard Operating Procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
• Interact with others in an accepting and respectful manner, remain positive in difficult situations, and promote the organization’s vision and values.
• Cross-train in Custom Framing sales and production.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program, depending on position and eligibility.
• Medical, dental, and vision coverage, depending on position and eligibility.
• Telemedicine services, depending on position and eligibility.
• Flexible spending accounts, depending on position and eligibility.
• Commuter benefits, depending on position and eligibility.
• Tuition assistance, depending on position and eligibility.
• Adoption assistance, depending on position and eligibility.
• Voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed