Retail Sales Technician (Electronic Repair)
About The Position
The Retail Sales Technician welcomes customers at a uBreakiFix store and provides personalized, customer-focused service. The role combines retail sales with learning and performing electronic-device repair tasks. Technicians use the Serve, Solve, Sell™ approach to improve customer experiences, work toward achievable sales goals, and recommend Asurion products and services. They also assist with device diagnostics, troubleshooting, and repairs, while supporting the store team and nearby market based on business needs. Paid training is provided, and formal technical experience is not required.
Requirements
- At least one year of customer service or retail sales experience.
- Ability to connect with customers and make them feel heard, valued, and cared for.
- Flexibility to work retail store hours.
- Ability to multitask.
Nice To Haves
- Basic knowledge of electronic devices.
Responsibilities
- Welcome customers and provide personalized, human-centric service.
- Use communication skills and the Serve, Solve, Sell™ technique to enhance the customer experience.
- Upsell Asurion products and services and work toward achievable sales goals.
- Learn and assist with diagnostics, troubleshooting, and repairs of customers’ electronic devices.
- Work as a team player to support the needs of the retail store and surrounding market based on business needs.
- Multitask across retail, technology, and sales responsibilities.
Benefits
- Comprehensive benefits package including health insurance, retirement plans, and employee discounts.
- Paid training.
- Unlimited sales incentives; the posting states employees earn an average of $531 per month in additional incentives.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
