Retail Sales Supervisor
About The Position
Under the direction of the Store Manager and/or Assistant Store Manager, the Retail Sales Supervisor assists with the daily management and operations of the showroom, including sales performance, customer service, staff development, inventory oversight, and operational compliance. The position coaches and mentors showroom associates, supports branch profitability goals, and helps ensure an exceptional customer experience while promoting Bedrosians products and services. The supervisor directly supervises showroom sales associates and assists with the leadership and development of branch staff. The role operates in a retail showroom and warehouse environment, with frequent interaction with customers, vendors, and employees.
Requirements
- Three years of prior large retail store assistant or department management experience.
- Positive attitude.
- Excellent computer skills.
- Excellent and professional phone skills.
- Excellent verbal and written English communication skills.
- Excellent planning and organizational skills.
- Ability to lead, motivate, and coach a team.
- Excellent understanding of design and color.
- Ability to work weekends.
- Ability to maintain a flexible work schedule.
- Ability to lift up to 80 lbs.
- Valid driver's license and provision of a current MVR.
Nice To Haves
- Bilingual in Spanish.
- Tile and stone experience.
Responsibilities
- Assist in managing all aspects of store operations, sales, and customer service.
- Ensure the branch meets monthly budget, sales, and profit plans.
- Ensure operational procedures are followed, inventory is accurate, and billing and invoicing procedures for samples and product purchases are correct.
- Ensure the branch complies with corporate-directed marketing and sales campaigns.
- Promote and plan successful, polished, fun, and well-attended quarterly product launch parties.
- Promote sales of discontinued products by ensuring updated pricing is posted and announced, customers are notified, staff are trained, and products are well displayed.
- Help resolve client issues promptly with the best possible solutions while following corporate procedures.
- Assist in establishing quarterly goals with branch staff and review progress regularly to ensure goals are met.
- Hire and develop a cohesive team that puts the customer first.
- Manage time efficiently and delegate tasks as appropriate.
- Prepare, coordinate, and assist with physical inventories.
- Promote Bedrosians products and services.
- Maintain and increase professional and technical knowledge by reviewing product literature, manuals, and manufacturer bulletins, and attending vendor or manufacturer seminars when available.
- Coach sales staff to help meet individual and branch sales goals.
- Travel to and participate in industry tradeshows and/or company meetings and events when necessary.
- Work within the company's defined rules, procedures, goals, and directives.
- Promote, coordinate, and assist with showroom staff operations, policies, and procedures.
- Perform any other duties required of the position.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
