Retail Sales Specialist (Bilingual Spanish)

Charter Communications•Kyle, TX

4d•Onsite

About The Position

As a Retail Sales Specialist at Spectrum, you will represent the company in retail stores, promoting and selling products and services to existing and new customers. The role focuses on enhancing the customer experience and delivering exceptional customer care while meeting sales, service, and operational goals. Base pay is $18.00 per hour, with the potential to earn $22.95 per hour through commission and incentives. The position also offers free and discounted internet, TV, and mobile services. The role requires a flexible schedule and regular attendance. Work takes place in a moderately noisy retail environment and includes lifting up to 35 pounds, prolonged standing, and adherence to Spectrum’s dress code.

Requirements

High school diploma or equivalent.
Proficiency in cash handling and accurate payment transactions.
Comfort using personal technology, including mobile devices and video platforms, and proficiency in computer applications.
Basic math skills.
Ability to read, write, speak, and understand English.
Ability to prioritize, organize, manage multiple tasks, and handle change effectively.
Familiarity with goal- and incentive-based work environments.
Ability to perform strongly in a fast-paced team environment.
Effective communication with employees and customers in person, by phone, and in writing.
Interpersonal skills to build partnerships across the organization.
Self-motivation, a competitive spirit, and a desire to exceed sales goals.
Positive and professional demeanor, attention to detail, and problem-solving skills.
Bilingual Spanish.

Nice To Haves

Knowledge of the latest technology and devices.
1–5 years of sales or customer service experience.
1–3 years of telecommunications or wireless experience.

Responsibilities

Enhance the customer experience while meeting sales, service, and operational goals.
Identify sales opportunities and create ideal customer experiences through product support and education.
Build positive customer relationships, listen effectively, overcome objections, and communicate the value of Spectrum products.
Maintain knowledge of Spectrum products, pricing, promotions, and visual standards while minimizing product losses.
Help ensure a welcoming store atmosphere and clean retail experience.
Communicate effectively, adhere to policies, resolve issues, and participate in training programs.