Retail Sales Specialist (Bilingual Spanish)

Charter Communications•Tulsa, OK

1d•Onsite

About The Position

As a Retail Sales Specialist at Spectrum, you will represent the company and promote and sell its products and services to new and existing customers. The role focuses on enhancing the customer experience and providing exceptional customer care while meeting sales, service, and operational goals. Compensation includes an hourly base wage, with the potential to earn additional pay through commission and incentives. The position also offers free and discounted internet, TV, and mobile services. The job requires a flexible schedule and regular attendance. Work takes place in a moderately noisy retail environment and involves prolonged standing, lifting up to 35 pounds, and following Spectrum’s dress code.

Requirements

High school diploma or equivalent.
Proficiency in cash handling and accurate payment transactions.
High comfort level with personal technology, including mobile devices and video platforms, and proficiency in computer applications.
Basic math skills.
Ability to read, write, speak, and understand English.
Ability to prioritize, organize, manage multiple tasks, and handle change effectively.
Familiarity with goal- and incentive-based work environments.
Ability to perform strongly in a fast-paced team environment.
Effective communication with employees and customers in person, on the phone, and in writing.
Highly effective interpersonal skills for building partnerships across the organization.
Self-motivated, competitive spirit and desire to exceed sales goals.
Positive and professional demeanor, strong attention to detail, and problem-solving skills.
Ability to work a flexible schedule and maintain regular attendance.
Ability to lift up to 35 pounds and stand for prolonged periods.
Ability to adhere to Spectrum’s dress code.

Nice To Haves

Knowledge of the latest technology and devices.
1–5 years of sales or customer service experience.
1–3 years of telecommunications or wireless experience.
Ability to write, speak, and understand English and Spanish.

Responsibilities

Enhance the customer experience while meeting sales, service, and operational goals.
Identify sales opportunities and create ideal customer experiences through product support and education.
Build positive customer relationships through effective listening, overcoming objections, and communicating the value of Spectrum products.
Maintain knowledge of Spectrum products, pricing, promotions, and visual standards while minimizing product losses.
Help ensure a welcoming store atmosphere and clean retail experience.
Communicate effectively, adhere to policies, resolve issues, and participate in training programs.