Retail Sales Specialist - Appliances

Best Buy • Madison, WI

2d • Onsite

About The Position

As a Retail Sales Specialist in the appliances department, you’ll engage with customers to learn their needs, provide excellent service, perform product demonstrations, and make helpful recommendations. Best Buy provides training to build expertise in kitchen and laundry appliances, including their specifications, features, and benefits. The role supports the customer experience, completes transactions, drives profitable growth, and works toward sales goals. It also includes staying informed about technology trends and products, handling customer inquiries, complaints, and returns, maintaining department merchandising and readiness, and training other sales floor personnel.

Best Buy describes its purpose as enriching lives through technology by humanizing and personalizing technology solutions for every stage of life, in stores, online, and in customers’ homes. The company says it supports and values employees and is committed to providing a workplace where employees can bring their full, authentic selves.

Requirements

• At least 1 year of experience building complex solutions in sales, customer service, or related fields.

Nice To Haves

• At least 1 year of experience selling premium products, luxury brands, and/or in custom design environments.
• At least 1 year of experience in customer relationship management (CRM).

Responsibilities

• Engage with customers in the appliances department to support the customer experience, complete transactions, drive profitable growth, and achieve sales goals.
• Stay informed about the latest technology trends and products through continuous learning and professional development.
• Handle customer inquiries, complaints, and returns professionally to ensure a positive shopping experience.
• Prioritize activities based on urgency and importance, set realistic deadlines, and use tools and techniques to manage time effectively.
• Maintain department merchandising and readiness to serve customers.
• Train other sales floor personnel on how to be successful in the department.

Benefits

• Competitive pay.
• Employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources, based on eligibility.
• Intermittent or reduced-schedule leave for certain medical or family care leaves.
• Paid time off (vacation or PTO), subject to eligibility and employment details.
• Incentive pay for eligible roles, based on applicable plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed