Retail Sales Specialist (Bilingual Mandarin)

Charter Communications • Alhambra, CA

1d • Onsite

About The Position

As a Retail Sales Specialist at Spectrum, you will represent the company in its stores and promote and sell its products and services to new and existing customers. The role focuses on enhancing the customer experience while meeting sales, service, and operational goals. You will support and educate customers about products, identify sales opportunities, build customer relationships, and help create a welcoming, clean retail environment. The position offers a base pay of $20.00 per hour, with the potential to earn $25.40 per hour through commission and incentives, as well as free and discounted internet, TV, and mobile services.

The position requires a flexible schedule, regular attendance, lifting up to 35 pounds, and prolonged standing. Work takes place in a moderately noisy retail environment, and employees must adhere to Spectrum’s dress code.

Requirements

• High school diploma or equivalent.
• Proficiency in cash handling and accurate payment transactions.
• Comfort using personal technology, including mobile devices and video platforms, and proficiency with computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English.
• Ability to prioritize, organize, manage multiple tasks, and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Ability to perform well in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone, and in writing.
• Strong interpersonal skills for building partnerships across the organization.
• Self-motivation, a competitive spirit, and a desire to exceed sales goals.
• Positive and professional demeanor, attention to detail, and problem-solving skills.
• Bilingual in Mandarin.

Nice To Haves

• Knowledge of the latest technology and devices.
• 1–5 years of sales or customer service experience.
• 1–3 years of telecommunications or wireless experience.

Responsibilities

• Enhance the customer experience while meeting sales, service, and operational goals.
• Identify sales opportunities and create ideal customer experiences through product support and education.
• Build positive customer relationships through effective listening, overcoming objections, and communicating the value of Spectrum products.
• Maintain knowledge of Spectrum products, pricing, promotions, and visual standards while minimizing product losses.
• Help ensure a welcoming store atmosphere and deliver a clean retail experience.
• Communicate effectively, follow policies, resolve issues, and participate in training programs.

Benefits

• Base pay of $20.00 per hour, with potential to earn $25.40 per hour through commission and incentives.
• Free and discounted internet, TV, and mobile services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED