Retail Sales Specialist - Huntsville, AL

Pool and Spa Depot•Huntsville, AL

1d•Onsite

About The Position

Pool and Spa Depot is seeking an experienced Retail Sales Specialist to excel as a customer-facing expert in their Huntsville, AL pool and spa retail environment. This role requires technical product understanding, safe handling awareness, and the ability to guide customers toward the right solution. The ideal candidate is comfortable explaining pool and spa chemicals, equipment, water care basics, and accessories while maintaining a clean, safe, and organized retail floor. Accuracy, professionalism, and customer trust are critical to success. This role is designed for individuals who take pride in educating customers, maintaining safety standards, and delivering reliable pool and spa solutions.

Requirements

Customer service or retail sales experience (specialty retail preferred)
Strong communication and listening skills
Ability to learn and explain technical products clearly
Basic math skills for measurements and calculations
Comfort working around chemicals with proper training
Ability to stand, lift (up to 50 lbs), and move product throughout the shift
Flexible for overtime and weekends; peak season may require up to six days/week

Nice To Haves

Experience in pool, spa, plumbing, HVAC, or home improvement retail
Water testing or pool maintenance experience
Familiarity with POS and inventory systems
Bilingual (a plus, not required)

Responsibilities

Greet customers promptly and professionally
Assess customer needs related to pool and spa care, equipment, and maintenance
Recommend appropriate products and solutions based on customer conditions and usage
Explain product application, dosage basics, and safety considerations clearly
Build repeat business through honest guidance and consistent service
Operate point-of-sale (POS) systems accurately
Develop and maintain working knowledge of pool and spa chemicals and water care fundamentals, filtration, pumps, heaters, and basic equipment functions, seasonal pool and spa maintenance needs, and accessories, parts, and retail merchandise
Stay current on product updates, promotions, and safety requirements
Know when to escalate technical questions to senior staff or management
Follow all safety protocols related to chemical handling and storage
Use proper PPE when required
Maintain awareness of chemical incompatibilities and spill response procedures
Ensure wet areas, aisles, and entrances remain clean and slip-resistant
Immediately report unsafe conditions or customer incidents to management
Maintain a clean, organized, and well-stocked sales floor
Assist with inventory receiving, stocking, and rotation
Follow merchandising and signage standards
Support opening and closing procedures
Participate in seasonal resets and peak-season preparation