Retail Sales Specialist - Huntsville, AL
About The Position
Pool and Spa Depot is seeking an experienced Retail Sales Specialist for their Huntsville, AL location. This role focuses on providing knowledgeable, trustworthy, and solution-oriented customer service in a pool and spa retail environment. It requires technical product understanding, safe handling awareness, and the ability to guide customers toward the right solutions. The ideal candidate will be comfortable explaining pool and spa chemicals, equipment, water care basics, and accessories while maintaining a clean, safe, and organized retail floor. Accuracy, professionalism, and customer trust are critical to success. This role is designed for individuals who take pride in educating customers, maintaining safety standards, and delivering reliable pool and spa solutions.
Requirements
- Customer service or retail sales experience (specialty retail preferred)
- Strong communication and listening skills
- Ability to learn and explain technical products clearly
- Basic math skills for measurements and calculations
- Comfort working around chemicals with proper training
- Ability to stand, lift (up to 50 lbs), and move product throughout the shift
- Flexible for overtime and weekends; peak season may require up to six days/week
Nice To Haves
- Experience in pool, spa, plumbing, HVAC, or home improvement retail
- Water testing or pool maintenance experience
- Familiarity with POS and inventory systems
- Bilingual (a plus, not required)
Responsibilities
- Greet customers promptly and professionally
- Assess customer needs related to pool and spa care, equipment, and maintenance
- Recommend appropriate products and solutions based on customer conditions and usage
- Explain product application, dosage basics, and safety considerations clearly
- Build repeat business through honest guidance and consistent service
- Operate point-of-sale (POS) systems accurately
- Develop and maintain working knowledge of pool and spa chemicals and water care fundamentals, filtration, pumps, heaters, and basic equipment functions, seasonal pool and spa maintenance needs, and accessories, parts, and retail merchandise
- Stay current on product updates, promotions, and safety requirements
- Know when to escalate technical questions to senior staff or management
- Follow all safety protocols related to chemical handling and storage
- Use proper PPE when required
- Maintain awareness of chemical incompatibilities and spill response procedures
- Ensure wet areas, aisles, and entrances remain clean and slip-resistant
- Immediately report unsafe conditions or customer incidents to management
- Maintain a clean, organized, and well-stocked sales floor
- Assist with inventory receiving, stocking, and rotation
- Follow merchandising and signage standards
- Support opening and closing procedures
- Participate in seasonal resets and peak-season preparation
Benefits
- Hourly base pay + commission
- Average earnings of $20–$24 per hour (including commission)
- Blue Cross / Blue Shield health insurance
- 401(k) retirement plan
- Paid time off
- Employee discounts
- Paid training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
