Retail Sales Specialist - Appliances

Best Buy • Madison, WI

2d • Onsite

About The Position

As a Retail Sales Specialist in the appliances department, you’ll engage with customers to understand their needs, provide excellent service, perform product demonstrations and make helpful recommendations. Best Buy provides training to help you become knowledgeable about kitchen and laundry appliances, including their specifications, features and benefits.

The role supports the customer experience, completes transactions, contributes to profitable growth and sales goals, and helps maintain a department ready to serve customers. It also involves continued learning about technology and products, professionally handling customer inquiries, complaints and returns, managing time and priorities, and training other sales floor personnel.

Best Buy describes its purpose as enriching lives through technology by humanizing and personalizing technology solutions in stores, online and in customers’ homes. The company says it supports and values employees and is committed to being a great place to work. Best Buy is an equal opportunity employer.

Requirements

• At least 1 year of experience building complex solutions in sales, customer service or related fields.

Nice To Haves

• At least 1 year of experience selling premium products, luxury brands and/or in custom design environments.
• At least 1 year of experience in customer relationship management (CRM).

Responsibilities

• Engage with customers in the appliances department to support the customer experience, complete transactions, drive profitable growth and achieve sales goals.
• Stay informed about the latest technology trends and products through continuous learning and professional development.
• Handle customer inquiries, complaints and returns professionally to ensure a positive shopping experience.
• Prioritize activities based on urgency and importance, set realistic deadlines, and use tools and techniques to manage time effectively.
• Maintain department merchandising and readiness to serve customers.
• Train other sales floor personnel on how to be successful in the department.

Benefits

• Competitive pay
• Employee discount
• Financial savings and retirement resources
• Support for physical and mental well-being
• Leave of absence options and potential pay sources, subject to eligibility
• Paid time off for eligible full-time and part-time employees, subject to applicable conditions
• Incentive pay for eligible roles, where applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed