Retail Sales & Services Administrator

Provident Bank•Iselin, NJ

21h•Onsite

About The Position

The Retail Sales & Services Administrator provides reporting, program management, and coordination support to the Retail Sales & Services Director and branch network. This role supports sales performance, manages key retail programs, tracks results, and helps drive consistency and execution across branches. The position plays a critical role in enhancing the overall customer experience and supporting sales initiatives across the Consumer Bank.

Requirements

3–5 years of experience in banking, retail sales, or a related environment
Knowledge of retail banking products (checking, savings, consumer loans, credit cards, digital banking)
Strong organizational, analytical, and attention-to-detail skills
Ability to manage multiple priorities in a fast-paced environment
Excellent written and verbal communication skills

Nice To Haves

Experience supporting or leading sales initiatives preferred
Bachelor’s degree in Business, Marketing, Finance, or equivalent experience

Responsibilities

Develop and maintain KPI dashboards, performance scorecards, and leaderboards for branches and regions
Analyze sales data, trends, and performance metrics to support leadership decision-making
Partner with leadership to track outcomes of sales initiatives and campaigns
Identify performance gaps and escalate insights to leadership
Manage the Licensed Bank Employee (LBE) Program, including lead routing, activity tracking, and performance monitoring
Serve as the primary point of contact for the Provident Investment Services (PIS) partnership
Monitor referral volume, appointment conversion, and revenue performance
Facilitate regular meetings with leadership to align on strategy and execution
Support branches by removing barriers and ensuring program expectations are met
Partner with leadership to develop retail sales strategies
Create presentations, campaign materials, and communications for the Consumer Bank
Maintain and update the branch sales intranet page