Player Services Administrator
About The Position
As a Player Services Administrator at Cherokee Casino Tahlequah, you will be responsible for supervising the activities of Player Services Representatives (PSRs), maintaining service standards, and ensuring compliance with all casino policies and gaming regulations. You’ll act as a key point of contact for guest interactions, staff training, and operational support, helping to create a welcoming and efficient gaming environment. This role requires strong leadership, communication, and organizational skills to manage multiple responsibilities without direct supervisory authority. Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences for over two decades, owning and operating nine properties across Northeastern Oklahoma. Guests can enjoy slots and table games, multiple hotels, dining options, live entertainment, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home. Cherokee Nation Entertainment is one of the largest and most successful tribal businesses in the country, owning and operating a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss. Opportunities include gaining experience in exhilarating gaming, delivering legendary live entertainment, mastering culinary craft, and helping guests unwind in luxurious hotel accommodations and world-class amenities.
Requirements
- Strong leadership skills
- Strong communication skills
- Strong organizational skills
- Ability to manage multiple responsibilities without direct supervisory authority
Responsibilities
- Supervising the activities of Player Services Representatives (PSRs)
- Maintaining service standards
- Ensuring compliance with all casino policies and gaming regulations
- Acting as a key point of contact for guest interactions
- Conducting staff training
- Providing operational support
- Creating a welcoming and efficient gaming environment
Benefits
- Health plans
- 24/7 Telemedicine access
- On-site health clinics (at select locations)
- 401(k) match
- Paid vacation
- Paid sick time
- Bereavement leave
- Paid holidays
- Flexible spending accounts
- Maternity leave
- Paternity leave
- Voluntary benefits
- Incentives based on performance
- Referral bonuses
- Discounts
- Holiday appreciation gifts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
