Retail Sales Representative

HR Collaboration Group•Shipshewana, IN

2d•Onsite

About The Position

The Retail Sales Representative provides excellent customer service and executes sales initiatives to maintain and grow the customer base while meeting the business’s sales and profit goals. The role is based in the Weaver Furniture Sales showroom in Shipshewana, Indiana, which offers solid hardwood and custom-made Amish furniture. The representative helps customers choose furniture and accessories, provides product information, and works with customers to design custom furniture orders. They prepare accurate orders and pricing, follow orders through fulfillment, respond to customer requests and concerns, and help maintain showroom displays and merchandise inventory. The position has no direct reports and reports to the Sales Manager. It is an hourly role with pay based on experience and bonuses based on individual and team performance.

Requirements

At least 2 years of retail sales or customer service experience.
An associate degree in Sales, Marketing, Business, or a related field is preferred; an equivalent combination of education and experience is required.
Ability to provide excellent customer service and process orders and resolutions in a timely, accurate, and effective manner.
Ability to multitask with strong attention to detail and mathematical skills.
Strong product knowledge and organizational skills.
Ability to work flexible hours, including Saturdays and holidays.
Ability to move furniture items as needed.
Strong PC and Microsoft Office skills.
Solid verbal and written communication skills.
Ability to work independently and as part of a team; strong customer focus, self-motivation, time management, and follow-through.
Ability to resolve customer problems and complaints in a high-quality, customer-focused manner.
Ability to collaborate with internal and external contacts and interact with customers professionally and warmly.
Ability to maintain a positive attitude and resilience in a fast-paced environment.
Collaborative and respectful approach, with professional interactions inside and outside the organization.

Nice To Haves

Associate degree in Sales, Marketing, Business, or a related field.

Responsibilities

Execute sales initiatives to increase the customer base and sales results.
Answer telephone calls and email requests professionally and in a timely manner.
Greet customers and help them select suitable furniture and accessories.
Provide product information, including features, materials, dimensions, and care instructions.
Understand customer needs and offer tailored recommendations.
Work with customers to design custom furniture orders and provide complete pricing information.
Negotiate and accurately write up orders, including sales tax, discounts, group pricing, and delivery costs.
Follow orders through fulfillment to support customer satisfaction and retention.
Maintain showroom appearance by organizing displays and ensuring cleanliness.
Assist with inventory management, including timely restocking and tagging of merchandise.
Handle customer inquiries, concerns, and returns professionally.