Retail Sales Representative

Bedrosians Tile and Stone•Orange, CA

About The Position

Retail Sales Representatives work with retail clients and industry professionals to promote the Bedrosians product line and grow business. They provide helpful product education, design suggestions, and application recommendations while maintaining high standards of customer service and professionalism. Representatives communicate company and manufacturer recommendations and warnings for product application and installation, and keep clients informed throughout the sales process to support their satisfaction. The role also involves building relationships with industry professionals, meeting sales goals, and handling order and showroom tasks. At some smaller locations, duties may overlap with Warehouse Associate or Customer Service roles.

Requirements

College degree or equivalent.
1–2 years of retail sales or customer service experience.
Friendly and outgoing personality.
Positive attitude.
Excellent computer skills.
Excellent and professional phone skills.
Excellent verbal and written English communication skills.
Self-motivated and proactive, with a willingness to take extra steps.
Excellent understanding of design and color.
Flexible work schedule.
Ability to lift up to 50 lbs.

Nice To Haves

Design degree.
Prior experience in the tile and stone industry.
Design experience.
Bilingual in Spanish.

Responsibilities

Greet and assist clients with product selections and follow through on their orders.
Promote the Bedrosians product line and increase sales.
Learn current and new product lines.
Build relationships with industry professionals to increase business.
Enter orders, follow up on back-orders, invoice orders, and follow pick-up procedures.
Maintain a neat and organized workspace.
Assist with inventory counts.
Maintain the organization and presentation of the showroom and sample department.
Prepare and deliver bank deposits when required.
Review the on-order report daily.
Meet monthly sales quotas and help meet the branch sales plan.
Manage competing tasks and priorities through effective time management.
Work cooperatively with the team and participate in weekly branch meetings.
Write thank-you notes to clients and upsell when appropriate.
Follow company policies, procedures, goals, and directives.
Perform other duties required by the position.
At some smaller locations, follow warehouse protocols for pulling, packing, strapping, staging, unloading, shipping, and receiving.