Wireless Retail Sales Representative- Norwalk, CT

RedLion Mobile•Norwalk, CT

12d•Onsite

About The Position

The Retail Sales Representative works in person at an assigned retail store, helping residential customers connect with telecommunications services, including fiber-powered Internet, Mobile, TV, voice, cable, and related support services. The role is suited to an energetic, driven candidate comfortable with actively engaging customers, recommending products and services, and working toward sales and commission goals in a fast-paced retail environment. The representative explains products, services, pricing, and promotions; identifies customer needs; and recommends suitable products or service packages. The position also focuses on delivering a positive, professional, solution-focused customer experience and building customer relationships and brand loyalty. Representatives work scheduled shifts, collaborate with store teams, and may be asked to support nearby store locations within a 35-mile radius. The role pays $18 per hour plus monthly commission. Expected hours are approximately 40 per week, with stated total annual compensation of $45,000–$75,000 based on hourly pay and commission performance.

Requirements

At least 1 year of customer-facing sales experience selling products, services, upgrades, or add-ons.
High school diploma or GED.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to stand for extended periods and lift up to 35 lbs.
Reliable transportation to support nearby store locations when needed.

Nice To Haves

Wireless, mobile, cable, internet, telecommunications, or retail sales experience is strongly preferred.

Responsibilities

Proactively engage customers and present telecommunications products and services.
Sell mobile, internet, cable, TV, and related support services.
Identify customer needs and recommend appropriate products or service packages.
Upsell and cross-sell products to maximize sales opportunities.
Meet or exceed individual sales goals, commission goals, and store performance expectations.
Clearly explain products, services, pricing, and promotions to customers.
Provide a positive, professional, and solution-focused customer experience.
Build customer relationships and contribute to long-term brand loyalty.
Maintain customer satisfaction standards, including Net Promoter Score (NPS) goals.
Work scheduled shifts reliably and punctually.
Collaborate with team members and contribute to a supportive, performance-driven culture.
Support nearby store locations within a 35-mile radius when needed.
Work in person at the assigned retail store location.