Wireless Retail Sales Representative- Norwalk, CT
RedLion Mobile•Norwalk, CT
•$45,000 - $75,000•Onsite
About The Position
The Retail Sales Representative works in person at an assigned retail store, helping residential customers choose telecommunications services such as mobile, internet, cable, TV, voice, and related support services. The role involves actively engaging customers, identifying their needs, recommending products and service packages, explaining pricing and promotions, and pursuing sales and commission goals. The position is suited to someone with customer-facing sales experience and comfort working in a fast-paced retail environment.
Requirements
- At least 1 year of customer-facing sales experience selling products, services, upgrades, or add-ons.
- High school diploma or GED.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to stand for extended periods and lift up to 35 lbs.
- Ability to work in person at the assigned retail store.
- Reliable transportation and willingness to support nearby stores within a 35-mile radius.
Nice To Haves
- Wireless, mobile, cable, internet, telecommunications, or retail sales experience is strongly preferred.
Responsibilities
- Proactively engage customers and present telecommunications products and services.
- Sell mobile, internet, cable, TV, and related support services.
- Identify customer needs and recommend suitable products or service packages.
- Upsell and cross-sell products to maximize sales opportunities.
- Meet or exceed individual sales goals, commission goals, and store performance expectations.
- Clearly explain products, services, pricing, and promotions to customers.
- Provide a positive, professional, solution-focused customer experience.
- Build customer relationships and encourage long-term brand loyalty.
- Meet customer satisfaction standards, including Net Promoter Score (NPS) goals.
- Work scheduled shifts reliably and punctually.
- Collaborate with team members and contribute to a supportive, performance-driven culture.
- Support nearby store locations within a 35-mile radius when needed.
Benefits
- Medical, dental, and vision coverage
- 401(k)
- Paid training and onboarding
- Monthly commission opportunities
- Internal promotion and advancement opportunities
- Employee growth and rewards programs
- Annual all-expenses-paid trip opportunity for top performers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
